Concierge

Rixos Hotels; Dubai; On-site; AED 78,000 - 112,000; Full time

Job summary

Rixos Hotels is seeking a Concierge in a luxury property in Dubai to welcome guests and assist with special requests, ensuring an exceptional stay. You will gather information about local events and amenities to enhance guest experiences.

Ideal candidates have concierge or guest-facing experience, outstanding communication, and a polished, guest-focused approach with keen attention to detail.

Qualifications

• Previous experience in a Concierge or similar guest-facing role.
• Strong communication and interpersonal skills with a warm, professional, and guest-focused approach.
• Well-presented, confident and service-oriented with attention to detail.

Responsibilities

• Respond to special requests from guests and follow up to ensure satisfaction.
• Gather and provide information to guests about property and surrounding area amenities.
• Review shift logs and document pertinent information in logbooks.
• Report accidents, injuries, and unsafe conditions to manager; complete safety training.
• Follow company policies; maintain confidentiality and protect company assets.

Skills

Concierge experience

Communication skills

Guest-focused service

Attention to detail

Job description

Job Description:

Company Description

Established in 2000 in Turkey, Rixos pioneers the ‘ALL Inclusive, ALL Exclusive’ concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled kids and teens activities. Each Rixos property presents a unique experience inspired by local culture, global influences, and our Turkish heritage, all within a setting of unparalleled luxury.

Job Description

• Respond to special requests from guests with unique needs and follow up to ensure satisfaction.
• Gather, summarize, and provide information to guests about the property and the surrounding area amenities, including special events and activities..
• Review shift logs/daily memo books and document pertinent information in logbooks.
• Report accidents, injuries, and unsafe work conditions to manager, and complete safety training and certifications.
• Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets.

Qualifications

• Previous experience in a Concierge, or similar guest-facing role, preferably within a luxury hotel environment
• Strong communication and interpersonal skills with a warm, professional, and guest-focused approach
• Well-presented, confident, and service-oriented with a strong attention to detail

Requirements: