Concierge

AccorHotels Middle East; Abu Dhabi; On-site; AED 60,000 - 80,000; Full time

Job summary

Rixos in Abu Dhabi is seeking a Concierge to assist guests with special requests, provide information about the property and local area events, and maintain accurate logbooks. You will report accidents and ensure safety training compliance while upholding brand standards and professional appearance.

The role requires strong communication, a warm demeanor, and meticulous attention to detail in a luxury hotel setting.

Qualifications

• Experience as concierge or guest-facing role, preferably luxury hotel.
• Strong communication and interpersonal skills with a warm, professional, guest-focused approach.
• Well-presented, confident, and service-oriented with strong attention to detail.

Responsibilities

• Respond to special requests from guests and ensure satisfaction.
• Gather and provide information about the property and local activities.
• Review shift logs and document pertinent information in logbooks.
• Report accidents, injuries and unsafe conditions to manager and complete safety training.
• Follow company policies, maintain professional appearance and protect assets.

Skills

Concierge experience

Communication skills

Guest-focused service

Job description

Job description

Company Description

Established in 2000 in Turkey, Rixos pioneers the ‘ALL Inclusive, ALL Exclusive’ concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled kids and teens activities. Each Rixos property presents a unique experience inspired by local culture, global influences, and our Turkish heritage, all within a setting of unparalleled luxury.

Job Description

• Respond to special requests from guests with unique needs and follow up to ensure satisfaction.

• Gather, summarize, and provide information to guests about the property and the surrounding area amenities, including special events and activities..

• Review shift logs/daily memo books and document pertinent information in logbooks.

• Report accidents, injuries, and unsafe work conditions to manager, and complete safety training and certifications.

• Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets.

Qualifications

• Previous experience in a Concierge, or similar guest-facing role, preferably within a luxury hotel environment
• Strong communication and interpersonal skills with a warm, professional, and guest-focused approach
• Well-presented, confident, and service-oriented with a strong attention to detail