Concierge

Rixos Hotels; Ras Al Khaimah; On-site; AED 60,000 - 90,000; Full time

Job summary

Rixos Hotels in Ras Al Khaimah, UAE, seeks a personable Concierge to assist guests with special requests, share local experiences, and maintain professional service standards.

You will review logs, report incidents, follow policies, and protect assets while upholding the luxury brand’s ALL Inclusive, ALL Exclusive experience.

Qualifications

• Previous experience in a Concierge or guest-facing role, preferably in a luxury hotel.
• Strong communication and interpersonal skills.
• Well-presented, confident, and service-oriented with a strong attention to detail.

Responsibilities

• Respond to guests' special requests and ensure satisfaction.
• Provide information about the property and local area, including events.
• Review shift logs and document pertinent information.
• Report accidents, injuries, and unsafe conditions; complete safety training.
• Follow company policies, maintain professional appearance, protect assets.

Skills

Concierge experience

Communication skills

Guest-focused service

Attention to detail

Job description

Company Description

Established in 2000 in Turkey, Rixos pioneers the ‘ALL Inclusive, ALL Exclusive’ concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled kids and teens activities. Each Rixos property presents a unique experience inspired by local culture, global influences, and our Turkish heritage, all within a setting of unparalleled luxury.

Job Description

• Respond to special requests from guests with unique needs and follow up to ensure satisfaction.


• Gather, summarize, and provide information to guests about the property and the surrounding area amenities, including special events and activities..


• Review shift logs/daily memo books and document pertinent information in logbooks.


• Report accidents, injuries, and unsafe work conditions to manager, and complete safety training and certifications.


• Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets.

Qualifications

• Previous experience in a Concierge, or similar guest-facing role, preferably within a luxury hotel environment


• Strong communication and interpersonal skills with a warm, professional, and guest-focused approach


• Well-presented, confident, and service-oriented with a strong attention to detail