Concierge

Atlantis Resorts; Dubai; On-site; AED 72,000 - 144,000; Full time

Benefits offered by this job

F&B privileges

Discounted rates at Kerzner properties

Health insurance (dental included)

Annual flights home

Life insurance

Incentive program

Wellbeing and wellness initiatives

Job summary

Atlantis, The Palm in Dubai seeks a proactive Concierge to enhance guest stays with bespoke suggestions and seamless arrangements.

You will work closely with Food & Beverage and hotel teams to tailor itineraries, tours, transport, and post-stay communications, using strong verbal and written skills. Multilingual ability is advantageous for diverse guests.

Qualifications

• Passion for service delivery and bespoke guest suggestions.
• Willingness to update knowledge within the team.
• Ability to converse in multiple languages (Russian, Arabic, Chinese, French or German) is advantageous.

Responsibilities

• Deliver detailed service options, create itineraries, arrange tours and transport.
• Handle pre- and post-stay correspondence and guest communications.
• Collaborate with F&B and hotel teams to tailor guest experiences with excellent communication.

Skills

Multilingual communication

Guest service

Job description

Job Description

( 21557 )

A part of Kerzner International, a global leader in luxury hospitality, Atlantis, The Palm is a world where iconic stays, legendary adventures, and the boldest flavours all come together to transport guests to A World Away.

The iconic resort, located on the crescent of Palm Island, features 1,544 Rooms, Suites, and Signature Suites, each designed with thoughtful details inspired by the sea. It is the ultimate destination for world-class dining, bringing together some of the most renowned celebrity chefs and Michelin-starred restaurants. The resort is also home to unforgettable experiences, from record-breaking thrills at the world’s largest waterpark to stunning views of 65,000 marine animals in the aquarium, and close encounters with resident Indo-Pacific dolphins at Dolphin Bay.

Behind this extraordinary destination are over 6,000 colleagues from 129 nationalities. Together, we foster a vibrant and inclusive culture where talent is nurtured, wellbeing is prioritised, and careers truly thrive.

About The Role

A Concierge is crucial to the success of the guest stay and creating amazing experiences and everlasting memories. A true people person must enjoy working closely with guests and surrounding teams to be able to anticipate, align and surprise and delight guests through a natural and anticipatory style of service. The Concierge team has an exceptional Food & Beverage, Hotel, internal and local knowledge of Dubai so are able to enhance and make tailored guest experiences and itineraries. The Concierge is responsible for working closely with all guests to deliver detailed service options, create itinerates, arrange tours & transport along with the ability to arrange a wide variety of guest booking needs, pre and post-stay correspondence, and must have exceptional verbal and written communication skills.

About You

A successful applicate must demonstrate a true passion for service delivery and provide bespoke suggestions and services to our guests. The candidate must constantly be enhancing and sharing their knowledge with the team to ensure a world-class and up-to-date knowledge within the team is maintained. Due to guest demographics, being able to converse in Russian, Arabic, Chinese, French, or German is advantageous

We offer a competitive, tax-free salary paid in UAE Dirhams (AED), alongside a wealth of benefits. These include generous food and beverage privileges, exclusive discounted rates at all Kerzner properties worldwide, comprehensive health insurance (with dental coverage), annual flights home, life insurance, an incentive program, and a variety of colleague wellness and social initiatives.

With a strong emphasis on learning and development, colleagues at Atlantis enjoy access to world-class training, career mobility, and internal growth opportunities across the Kerzner portfolio - making this an ideal environment for ambitious individuals seeking a long-term, fulfilling career in luxury hospitality. Join the A-Team and discover the extraordinary.