Concierge

Kerzner International; Dubai; On-site; AED 60,000 - 100,000; Full time

Benefits offered by this job

Generous food & beverage privileges

Exclusive discounted rates at Kerzner

Comprehensive health insurance (dental

Annual flights home

Life insurance

Incentive program

Colleague wellness & social programs

Job summary

Kerzner International’s Atlantis, The Palm seeks a Concierge to create unforgettable guest experiences with a proactive, anticipatory service style. You will work closely with guests and teams to tailor itineraries, arrange tours and transport, and manage pre- and post-stay communications.

A passion for service and up-to-date knowledge of Dubai are essential. Proficiency in multiple languages is advantageous, including Russian, Arabic, Chinese, French or German, to better connect with diverse

Qualifications

• Passion for service delivery with a bespoke guest experience mindset.
• Ability to share knowledge with the team to maintain world-class service standards.

Responsibilities

• Deliver detailed service options and tailored itineraries to guests.
• Arrange tours, transport and post-stay correspondence for guests.
• Collaborate with internal teams to ensure seamless guest experiences.
• Utilize knowledge of Dubai to enhance guest itineraries and recommendations.

Job description

A part of Kerzner International, a global leader in luxury hospitality, Atlantis, The Palm is a world where iconic stays, legendary adventures, and the boldest flavours all come together to transport guests to A World Away.

The iconic resort, located on the crescent of Palm Island, features 1,544 Rooms, Suites, and Signature Suites, each designed with thoughtful details inspired by the sea. It is the ultimate destination for world-class dining, bringing together some of the most renowned celebrity chefs and Michelin-starred restaurants. The resort is also home to unforgettable experiences, from record-breaking thrills at the world’s largest waterpark to stunning views of 65,000 marine animals in the aquarium, and close encounters with resident Indo-Pacific dolphins at Dolphin Bay.

Behind this extraordinary destination are over 6,000 colleagues from 129 nationalities. Together, we foster a vibrant and inclusive culture where talent is nurtured, wellbeing is prioritised, and careers truly thrive.

About The Role

A Concierge is crucial to the success of the guest stay and creating amazing experiences and everlasting memories. A true people person must enjoy working closely with guests and surrounding teams to be able to anticipate, align and surprise and delight guests through a natural and anticipatory style of service. The Concierge team has an exceptional Food & Beverage, Hotel, internal and local knowledge of Dubai so are able to enhance and make tailored guest experiences and itineraries. The Concierge is responsible for working closely with all guests to deliver detailed service options, create itinerates, arrange tours & transport along with the ability to arrange a wide variety of guest booking needs, pre and post-stay correspondence, and must have exceptional verbal and written communication skills.

About You

A successful applicate must demonstrate a true passion for service delivery and provide bespoke suggestions and services to our guests. The candidate must constantly be enhancing and sharing their knowledge with the team to ensure a world-class and up-to-date knowledge within the team is maintained. Due to guest demographics, being able to converse in Russian, Arabic, Chinese, French, or German is advantageous

We offer a competitive, tax-free salary paid in UAE Dirhams (AED), alongside a wealth of benefits.

• generous food and beverage privileges
• exclusive discounted rates at all Kerzner properties worldwide
• comprehensive health insurance (with dental coverage)
• annual flights home
• life insurance
• an incentive program
• and a variety of colleague wellness and social initiatives

With a strong emphasis on learning and development, colleagues at Atlantis enjoy access to world-class training, career mobility, and internal growth opportunities across the Kerzner portfolio - making this an ideal environment for ambitious individuals seeking a long-term, fulfilling career in luxury hospitality. Join the A-Team and discover the extraordinary.