Computer User Support Specialist

MapHire LTD; Abu Dhabi; On-site; AED 60,000 - 100,000; Full time

Benefits offered by this job

Health and medical coverage

Performance bonuses

Paid parental leave

Co-working space allowance

Life insurance coverage

Job summary

MapHire LTD is seeking a Computer User Support Specialist in Abu Dhabi to provide technical support and troubleshoot computer/software issues for our team and customers. You will assist users remotely and document resolutions.

Your role involves guiding users through step-by-step solutions, escalating complex problems, and staying current with the software and systems used. Strong communication and reliable internet are essential, with health coverage and bonuses part of the package.

Qualifications

• Strong technical troubleshooting skills.
• IT support or help desk experience preferred.
• Excellent communication and patience with non-technical users.
• Familiar with remote support tools.
• Reliable internet for remote work.

Responsibilities

• Provide technical support and troubleshoot computer/software issues.
• Walk users through step-by-step solutions remotely.
• Document support tickets and resolutions accurately.
• Escalate unresolved technical issues to the right team.
• Stay current on the software/systems commonly used.

Skills

Technical troubleshooting

IT support experience

Communication skills

Remote support tools

Customer service orientation

Job description

We're seeking a Computer User Support Specialist to provide technical support and troubleshooting to our team and/or customers.

Key Responsibilities

• Provide technical support and troubleshoot computer/software issues
• Walk users through step-by-step solutions remotely
• Document support tickets and resolutions accurately
• Escalate unresolved technical issues to the right team
• Stay current on the software/systems commonly used

Requirements

• Strong technical troubleshooting skills
• IT support or help desk experience preferred
• Excellent communication and patience with non-technical users
• Familiar with remote support tools
• Reliable internet for remote work

Benefits

• Health and medical coverage
• Performance bonuses
• Paid parental leave
• Co-working space allowance
• Life insurance coverage