Computer User Support Specialist

TeamPrime; Abu Dhabi; Remote; AED 60,000 - 90,000; Full time

Benefits offered by this job

Health and medical coverage

Performance bonuses

Paid parental leave

Co-working space allowance

Life insurance coverage

Job summary

TeamPrime is seeking a Computer User Support Specialist to provide technical support and troubleshoot computer/software issues for our team and/or customers. You will walk users through step-by-step solutions remotely, document tickets and resolutions, and escalate unresolved issues when needed.

Ideal candidates will have strong troubleshooting skills, prior IT/help desk experience, and excellent communication with non-technical users.

Qualifications

• Strong technical troubleshooting skills.
• IT support or help desk experience preferred.
• Excellent communication and patience with non-technical users.
• Familiar with remote support tools.
• Reliable internet for remote work.

Responsibilities

• Provide technical support and troubleshoot computer/software issues.
• Walk users through step-by-step solutions remotely.
• Document support tickets and resolutions accurately.
• Escalate unresolved technical issues to the right team.
• Stay current on the software/systems commonly used.

Skills

Troubleshooting

IT support experience

Clear communication

Remote support

Reliable internet

Tools

Remote support tools

Job description

We're seeking a Computer User Support Specialist to provide technical support and troubleshooting to our team and/or customers.

Key Responsibilities

• Provide technical support and troubleshoot computer/software issues
• Walk users through step-by-step solutions remotely
• Document support tickets and resolutions accurately
• Escalate unresolved technical issues to the right team
• Stay current on the software/systems commonly used

Requirements

• Strong technical troubleshooting skills
• IT support or help desk experience preferred
• Excellent communication and patience with non-technical users
• Familiar with remote support tools
• Reliable internet for remote work

Benefits

• Health and medical coverage
• Performance bonuses
• Paid parental leave
• Co-working space allowance
• Life insurance coverage