Remote Customer Support Representative

TeamPrime; Abu Dhabi; Remote; AED 60,000 - 90,000; Full time

Benefits offered by this job

Laptop provided

Paid parental leave

401(k) matching

Wellness stipend

Internet & utilities reimbursement

Job summary

TeamPrime is seeking a Remote Customer Support Representative to deliver excellent service across phone, chat, and email channels from the UAE. You will respond to inquiries promptly and professionally, log interactions in the support system, and escalate complex issues to the appropriate team.

The ideal candidate has strong verbal and written communication, experience in customer service, and is comfortable using CRM/helpdesk software.

Qualifications

• Strong verbal and written communication required.
• Customer service experience preferred.
• Comfortable with CRM/helpdesk software.

Responsibilities

• Respond to customer questions quickly and professionally.
• Resolve complaints with a solutions mindset.
• Log customer interactions accurately in the support system.
• Escalate complex issues to the right team.
• Keep a positive, customer-first attitude.

Skills

Strong communication

Written communication

Customer service experience

CRM / Helpdesk software

Remote work readiness

Tools

CRM / Helpdesk software

Job description

We're seeking a Remote Customer Support Representative to provide great service across phone, chat, and email.

Key Responsibilities

• Respond to customer questions quickly and professionally
• Resolve complaints and issues with a solutions mindset
• Log customer interactions accurately in the support system
• Escalate complex issues to the right team
• Keep a positive, customer-first attitude

Requirements

• Strong verbal and written communication
• Customer service experience preferred
• Comfortable with CRM/helpdesk software
• Patient, empathetic, solution-focused approach
• Reliable internet for remote work

Benefits

• Company-provided laptop and tech
• Paid parental leave
• Retirement/401(k) matching
• Wellness and fitness stipend
• Internet and utility reimbursement