Remote IT Help Desk Specialist

TeamPrime; Abu Dhabi; A distancia; AED 60.000 - 90.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health and medical coverage

Performance bonuses

Paid parental leave

Co-working space allowance

Life insurance coverage

Descripción de la vacante

TeamPrime is seeking a Computer User Support Specialist to provide technical support and troubleshoot computer/software issues for our team and/or customers. You will walk users through step-by-step solutions remotely, document tickets and resolutions, and escalate unresolved issues when needed.

Ideal candidates will have strong troubleshooting skills, prior IT/help desk experience, and excellent communication with non-technical users.

Formación

• Strong technical troubleshooting skills.
• IT support or help desk experience preferred.
• Excellent communication and patience with non-technical users.
• Familiar with remote support tools.
• Reliable internet for remote work.

Responsabilidades

• Provide technical support and troubleshoot computer/software issues.
• Walk users through step-by-step solutions remotely.
• Document support tickets and resolutions accurately.
• Escalate unresolved technical issues to the right team.
• Stay current on the software/systems commonly used.

Conocimientos

Troubleshooting

IT support experience

Clear communication

Remote support

Reliable internet

Herramientas

Remote support tools

Descripción del empleo

TeamPrime is seeking a Computer User Support Specialist to provide technical support and troubleshoot computer/software issues for our team and/or customers. You will walk users through step-by-step solutions remotely, document tickets and resolutions, and escalate unresolved issues when needed.

Ideal candidates will have strong troubleshooting skills, prior IT/help desk experience, and excellent communication with non-technical users.