Community Manager

Strata Global: Community & Owners' Association Management Services; Dubai; On-site; AED 201,000 - 312,000; Full time

Job summary

Strata Global: Community & Owners' Association Management Services in Dubai is seeking a proactive Community Manager / Residences Manager to oversee day-to-day operations of residential communities. You will ensure resident satisfaction, regulatory compliance, and efficient vendor management while upholding high standards of service.

The role requires 5–8 years in community or property management, 3+ years in a leadership position, and a UAE driving license.

Qualifications

• Bachelor's degree in Business Administration, Property Management, Facilities Management, Hospitality Management, or a related field.
• Professional certifications such as CMCA, AMS, PCAM, RICS, MPM, or DREI are an advantage.

Responsibilities

• Deliver exceptional resident service and maintain high resident satisfaction levels.
• Ensure timely resolution of resident complaints and inquiries within service levels.
• Monitor resident feedback and implement continuous service improvements.
• Build positive relationships with residents, owners, and Owners Associations.
• Manage the daily operations of assigned residential communities.
• Conduct regular property inspections and maintain common areas to high standards.
• Prepare monthly operational reports, inspection reports, and management updates.
• Organize and participate in site meetings and operational reviews.
• Ensure compliance with RERA, DLD, OA regulations and UAE laws.
• Manage insurance policies, statutory certificates, and regulatory licenses.
• Coordinate Owners Association meetings and governance records.
• Ensure all documentation complies with regulatory requirements.
• Supervise outsourced providers, monitor vendor KPIs and performance.
• Manage contracts, renewals, and service agreements.
• Conduct vendor performance reviews and improvements.
• Support annual budget preparation and budget monitoring.
• Assist in improving service charge collection and monitor expenses.
• Identify opportunities to generate additional community income.
• Develop newsletters and resident communications; enhance multi-channel outreach.
• Promote community participation and strengthen resident relationships.

Skills

Leadership

Customer service

Budget management

Vendor management

Regulatory knowledge

Communication

MS Office

Property management software

Education

Bachelor's degree in Business Administration, Property Management, Facilities Management, Hospitality Management, or related field

Valid UAE driving licence preferred

Tools

MS Office

Community/Property management software

Job description

• Job Title: Community Manager / Residences ManagerLocation: Dubai, UAEEmployment Type: Full-time About the Role We are seeking a proactive and customer-focused Community Manager / Residences Manager to oversee the day-to-day management and operations of residential communities. The successful candidate will ensure exceptional resident satisfaction, regulatory compliance, efficient vendor management, financial oversight, and the delivery of high-quality community services while maintaining the highest operational standards. Key ResponsibilitiesResident Experience & Customer Service Deliver exceptional resident service and maintain high resident satisfaction levels.
• Ensure timely resolution of resident complaints and inquiries within agreed service levels.
• Monitor resident feedback and implement continuous service improvements.
• Build positive relationships with residents, owners, and Owners Associations.
• Community Operations Manage the daily operations of assigned residential communities.
• Conduct regular property inspections and ensure common areas are maintained to the highest standards.
• Prepare monthly operational reports, inspection reports, and management updates.
• Organize and participate in routine site meetings and operational reviews.
• Compliance & Governance Ensure compliance with RERA, DLD, OA regulations, and all applicable UAE laws.
• Manage insurance policies, statutory certificates, and regulatory licenses.
• Coordinate Owners Association meetings and maintain accurate governance records.
• Ensure all documentation complies with regulatory requirements.
• Vendor & Contract Management Supervise outsourced service providers and contractors.
• Monitor vendor KPIs and service performance.
• Manage contracts, renewals, and service agreements.
• Conduct vendor performance reviews and recommend improvements.
• Financial Management Support annual budget preparation and budget monitoring.
• Assist in improving service charge collection performance.
• Monitor operational expenses and support accounts payable processes.
• Identify opportunities to generate additional community income where applicable.
• Community Engagement Plan and coordinate community events and resident engagement initiatives.
• Develop newsletters and resident communications.
• Enhance communication effectiveness across multiple channels.
• Promote community participation and strengthen resident relationships.
• Qualifications Bachelor's degree in Business Administration, Property Management, Facilities Management, Hospitality Management, or a related field.
• Professional certifications such as CMCA, AMS, PCAM, RICS, MPM, or DREI are an advantage.
• Valid UAE driving licence is preferred.
• Experience 5–8 years of experience in community management, property management, or residential operations.
• Minimum 3 years in a managerial or supervisory role.
• Experience managing Owners Associations, residential communities, or mixed-use developments in the UAE.
• Familiarity with RERA, DLD, and OA regulations is highly desirable.
• Skills & Competencies Excellent leadership and people management skills.
• Strong customer service and conflict resolution abilities.
• Knowledge of community management best practices and UAE property regulations.
• Budget management and financial reporting skills.
• Vendor and contract management expertise.
• Strong analytical and reporting skills.
• Excellent written and verbal communication in English (Arabic is an advantage).
• Proficiency in Microsoft Office and community/property management software.
• Ability to manage multiple priorities in a fast-paced environment.