Community Coordinator/specialist

S G COMMUNITY MANAGEMENT SERVICES; Dubai; On-site; AED 56,000 - 89,000; Full time

Job summary

S G COMMUNITY MANAGEMENT SERVICES is seeking a proactive professional in Dubai to handle resident engagement and support, operations, and administrative duties. The role emphasizes communication with residents, event planning, and vendor coordination to ensure smooth community services.

The ideal candidate provides 2–4 years in community coordination or customer service, with UAE experience preferred. A degree in related fields is expected and bilingual capabilities are a plus in our diverse

Qualifications

• Bachelor’s degree or diploma in Community Management, Hospitality, Business Administration, or related field.
• 2–4 years of experience in community coordination or customer service.
• UAE experience is preferred.

Responsibilities

• Serve as a key contact for residents, addressing inquiries, feedback, and service requests.
• Support the planning and execution of community events and initiatives to boost resident satisfaction.
• Promote community rules and support initiatives to ensure resident compliance and harmony.
• Assist in monitoring the maintenance and cleanliness of common areas.
• Coordinate with vendors and service providers for scheduled works or resident needs.
• Track service request completion and elevate unresolved issues when necessary.
• Maintain resident records, service logs, and community communication channels.
• Prepare basic reports on resident concerns, maintenance issues, and engagement efforts.
• Support documentation and compliance requirements under UAE regulations and community guidelines.
• Support communication between vendors and internal teams to ensure timely service delivery.
• Assist in evaluating vendor performance and collecting resident feedback on services.

Skills

Communication

Interpersonal skills

Organizational skills

MS Office

CRM platforms

Multilingual

English (mandatory)

Arabic (advantage)

Education

Bachelor’s degree or diploma in Community Management or related field

Tools

MS Office

CRM platforms

Job description

Resident Engagement & Support:

• Serve as a key contact for residents, addressing inquiries, feedback, and service requests.
• Support the planning and execution of community events and initiatives to boost resident satisfaction.
• Promote community rules and support initiatives to ensure resident compliance and harmony.

Operations Support:

• Assist in monitoring the maintenance and cleanliness of common areas.
• Coordinate with vendors and service providers for scheduled works or resident needs.
• Track service request completion and elevate unresolved issues when necessary.

Administration & Reporting:

• Maintain resident records, service logs, and community communication channels.
• Prepare basic reports on resident concerns, maintenance issues, and engagement efforts.
• Support documentation and compliance requirements under UAE regulations and community guidelines.

Vendor & Staff Coordination:

• Support communication between vendors and internal teams to ensure timely service delivery.
• Assist in evaluating vendor performance and collecting resident feedback on services.

Desired Candidate Profile

Education

• Bachelor’s degree or diploma in Community Management, Hospitality, Business Administration, or related field.

Experience

• 2-4 years of experience in community coordination, customer service, property or facility management - UAE experience is preferred.

Key Skills

• Strong communication and interpersonal skills.
• Organizational ability with attention to detail.
• Proficient in MS Office and community management/CRM platforms.
• Multilingual is a plus (English mandatory; Arabic is an advantage).