Community Care Call Center Agent

tafaseel; Dubai; On-site; AED 60,000 - 90,000; Full time

Job summary

Tafaseel BPO is hiring on behalf of a valued client for Call Center Agent – Community Management. The ideal candidate will handle community or resident inquiries with prompt, courteous, and knowledgeable customer service. This role suits empathetic, solution‑oriented professionals who thrive in community‑driven environments.

Priority will be given to candidates with sponsored visas. You will log interactions, provide policy information, escalate when needed, and coordinate with internal teams to

Qualifications

• 1–3 years of call center or customer service experience.
• Experience in community management or real estate preferred.
• Strong communication and interpersonal skills.
• Ability to stay calm under pressure.
• Familiarity with CRM systems and MS Office.
• Bilingual abilities may be advantageous.

Responsibilities

• Respond to calls, emails, and other communications from residents.
• Handle service requests, inquiries, and complaints professionally.
• Log interactions in CRM or ticketing systems.
• Provide information about policies, events, and services.
• Escalate issues to supervisors when needed.
• Maintain a customer-focused approach with high volume.
• Coordinate with internal departments for follow-up.
• Uphold client service standards and represent the community.

Skills

Communication

Customer Service

CRM systems

Multilingual

Tools

CRM systems

MS Office

Job description

Tafaseel BPO is hiring on behalf of a valued client for Call Center Agent – Community Management. The ideal candidate will handle community or resident inquiries with prompt, courteous, and knowledgeable customer service. This role suits empathetic, solution‑oriented professionals who thrive in community‑driven environments.

Priority will be given to candidates with sponsored visas. You will log interactions, provide policy information, escalate when needed, and coordinate with internal teams to