Community Management Call Center Specialist

Tafaseel; Dubai; On-site; AED 111,600 - 167,400; Full time

Job summary

Tafaseel BPO is hiring for the role of Call Center Agent – Community Management in Dubai. The ideal candidate will have prior experience in community management and be responsible for ensuring a high-quality experience for community members through efficient customer service.

You will respond to inquiries from residents, log interactions accurately using CRM systems, and provide relevant information about community policies and events. Bilingual skills may be advantageous and preference will be given to candidates with experience in real estate.

Qualifications

• Previous experience in community management or residential services is strongly preferred.
• 1–3 years of experience in a call center or customer service role.
• Strong communication and interpersonal skills.

Responsibilities

• Respond to incoming calls, emails, and other communication channels.
• Log all interactions accurately using CRM or other ticketing systems.
• Provide accurate information about community policies and services.

Skills

Customer service

Communication skills

Interpersonal skills

CRM systems

Tools

Microsoft Office

Job description

Tafaseel BPO is hiring for the role of Call Center Agent – Community Management in Dubai. The ideal candidate will have prior experience in community management and be responsible for ensuring a high-quality experience for community members through efficient customer service.

You will respond to inquiries from residents, log interactions accurately using CRM systems, and provide relevant information about community policies and events. Bilingual skills may be advantageous and preference will be given to candidates with experience in real estate.