Resident Support Agent - Community Concierge

Tafaseel BPO; Dubai; On-site; AED 33,480 - 55,800; Full time

Job summary

Tafaseel BPO is looking for a Call Center Agent – Community Management in Dubai. This position requires handling community inquiries and ensuring high-quality customer service for residents.

The ideal candidate will have 1–3 years of experience in customer service or community management, excellent communication skills, and the ability to work under pressure. Bilingual skills are a plus. The role may prioritize candidates on a sponsored visa.

Qualifications

• 1–3 years of experience in a call center or customer service role.
• Previous experience in community management or residential services is preferred.
• Ability to handle stress and remain calm under pressure.

Responsibilities

• Respond to resident inquiries and incoming communications.
• Log interactions accurately using CRM systems.
• Provide information about community policies and services.
• Coordinate with internal departments for request resolution.

Skills

Communication skills

Interpersonal skills

Client service standards

CRM systems familiarity

Bilingual skills

Tools

Microsoft Office

Job description

Tafaseel BPO is looking for a Call Center Agent – Community Management in Dubai. This position requires handling community inquiries and ensuring high-quality customer service for residents.

The ideal candidate will have 1–3 years of experience in customer service or community management, excellent communication skills, and the ability to work under pressure. Bilingual skills are a plus. The role may prioritize candidates on a sponsored visa.