Commercial Coordinator – Luxury Hospitality (Dubai)

Mandarin Oriental; Dubai; On-site; AED 180,000 - 240,000; Full time

Benefits offered by this job

MOstay programme

Health & wellness benefits

Duty meals

Duty transportation

Competitive salary & benefits

Job summary

Mandarin Oriental Downtown, Dubai is seeking a Commercial Coordinator to join the Commercial Sales team. Based in Dubai, the role supports the Director of Commercial Strategy and the sales team to drive commercial objectives and coordinate events.

With 2+ years in luxury hotel sales, you will manage administrative tasks, prepare event documents, and act as liaison across departments. Fluent English and strong organizational skills are essential for success.

Qualifications

• Degree or Diploma in Hospitality, Hotel, or Business Management with a minimum of 2 years' experience within Sales in a luxury 5-star hotel environment.
• Strong administrative and organizational skills with the ability to manage multiple priorities and work effectively under pressure.
• Proficient in Microsoft Office applications and Delphi, including booking management, reporting, and database maintenance.
• Excellent communication, presentation, and interpersonal skills with a customer‑focused and service‑oriented approach.
• Proactive problem‑solver with a positive attitude, strong time management skills, and the ability to work independently.
• Fluent in English; GCC experience and proficiency in an additional language are advantageous.

Responsibilities

• Ensures all assigned requests and activities are handled accurately and within the time frame set by the company.
• Provides administrative and coordination support to the Sales and Events teams in the day‑to‑day management of business and event requirements.
• Prepares and coordinates event‑related documentation, including proposals, contracts, banquet event orders, change forms and other relevant interdepartmental documents, ensuring accuracy and timely distribution.
• Coordinates and oversees the administration of internal hotel events, acting as the central point of contact for event requirements and liaising with relevant departments to ensure smooth execution.
• Conducts or assists with site inspections as required and supports the Events team with client appointments and meetings.
• Acts as a first point of contact for external Sales and Events enquiries, ensuring requests are appropriately delegated to the relevant team member and followed up for timely response.

Skills

Administrative skills

Organizational skills

Communication skills

Customer service orientation

Education

Degree or Diploma in Hospitality/Hotel/Business Management

Tools

Microsoft Office

Delphi

Booking management

Job description

Mandarin Oriental Downtown, Dubai is seeking a Commercial Coordinator to join the Commercial Sales team. Based in Dubai, the role supports the Director of Commercial Strategy and the sales team to drive commercial objectives and coordinate events.

With 2+ years in luxury hotel sales, you will manage administrative tasks, prepare event documents, and act as liaison across departments. Fluent English and strong organizational skills are essential for success.