Commercial Coordinator

Mandarin Oriental Hotel Group; Dubai; On-site; AED 201,000 - 268,000; Full time

Job summary

Mandarin Oriental Downtown Dubai is seeking a Commercial Coordinator to support the Director of Commercial Strategy and the Sales team. You will act as a key liaison between the Sales team and hotel departments, handling administrative tasks and ensuring timely execution of commercial objectives.

You will coordinate event-related documentation, support site inspections, and serve as the first point of contact for external inquiries, contributing to the smooth operation of a luxury hotel’s

Qualifications

• Degree or Diploma in Hospitality, Hotel, or Business Management.
• Minimum 2 years' experience within Sales in a luxury 5-star hotel.
• Strong administrative and organizational skills.
• Fluent in English; GCC experience and an additional language advantageous.

Responsibilities

• Ensures all assigned requests and activities are handled accurately and within the time frame set by the company.
• Provides administrative and coordination support to the Sales and Events teams in day-to-day management of business and event requirements.
• Prepares and coordinates event-related documentation including proposals, contracts, banquet event orders, change forms and other interdepartmental documents.
• Coordinates and oversees the administration of internal hotel events, acting as the central point of contact for event requirements and liaising with relevant departments for smooth execution.
• Conducts or assists with site inspections as required and supports the Events team with client appointments and meetings.
• Acts as a first point of contact for external Sales and Events enquiries, ensuring requests are delegated and followed up for timely response.

Skills

Administrative skills

Organizational skills

Communication

Interpersonal skills

Proactive problem-solver

Time management

Education

Degree or Diploma in Hospitality, Hotel, or Business Management

Tools

Microsoft Office

Delphi

Job description

Based at Mandarin Oriental Downtown Dubai within the Commercial Department the Commercial Coordinator supports the Director of Commercial Strategy Associate Director of Sales and the wider Sales team to ensure the smooth operation of the department The role serves as a key liaison between the Sales team and hotel departments providing administrative and operational support to drive the achievement of the hotel s commercial objectives The Commercial Coordinator reports to the Director of Commercial Strategy

As a Commercial Coordinator you will be responsible for the following duties

• Ensures all assigned requests and activities are handled accurately and within the time frame set by the company
• Provides administrative and coordination support to the Sales and Events teams in the day-to-day management of business and event requirements
• Prepares and coordinates event-related documentation including proposals contracts banquet event orders change forms and other relevant interdepartmental documents ensuring accuracy and timely distribution
• Coordinates and oversees the administration of internal hotel events acting as the central point of contact for event requirements and liaising with relevant departments to ensure smooth execution
• Conducts or assists with site inspections as required and supports the Events team with client appointments and meetings
• Acts as a first point of contact for external Sales and Events enquiries ensuring requests are appropriately delegated to the relevant team member and followed up for timely response

As a Commercial Coordinator, we expect from you:

• Degree or Diploma in Hospitality, Hotel, or Business Management with a minimum of 2 years' experience within Sales in a luxury 5-star hotel environment.
• Strong administrative and organizational skills with the ability to manage multiple priorities and work effectively under pressure.
• Proficient in Microsoft Office applications and Delphi, including booking management, reporting, and database maintenance.
• Excellent communication, presentation, and interpersonal skills with a customer-focused and service-oriented approach.
• Proactive problem-solver with a positive attitude, strong time management skills, and the ability to work independently.
• Fluent in English; GCC experience and proficiency in an additional language are advantageous.