Marketing & Communications Coordinator - Luxury Hospitality

Marketing & Communications Coordinator - Mandarin Oriental Jumeira, Dubai; Dubai; On-site; AED 70,000 - 90,000; Full time

Benefits offered by this job

Retirement Plans

Health Benefits

Colleague Wellness

Learning & Development

Graduate Opportunities

Job summary

Mandarin Oriental Jumeira, Dubai is seeking a Marketing & Communications Coordinator to support the Director of Marketing and execute campaigns for a luxury hotel. You will help manage media plans, organize promotions, and maintain brand‑compliant communications and assets.

The ideal candidate has at least one year of experience in a 5‑star hotel, luxury retail, agency, or marketing environment and will assist with content, events, and reporting while upholding the brand’s standards and guest

Qualifications

• Minimum of one year of experience in a 5-star hotel, luxury retail, agency or marketing environment in a similar role.

Responsibilities

• Adheres to all standards, policies and procedures (SOPs, etc.)
• Assists the Director of Marketing to implement campaigns in accordance with the programme or plan
• Maintains and administers media plan in a structured and systematic manner
• Assists with inventory and ordering of collaterals, media kits or corporate gifts
• Ensures media kits and other marketing communications material are appropriate, error‑free and brand compliant
• Assists with managing and organising all on‑property and off‑property promotions (F&B events, chef appearances, spa promotions)
• Maintains all hotel images and video assets such as photos, renderings, videos, slide shows, presentations, artwork, design files etc.
• Maintains communication and coordination with external agencies
• Reviews and provides guidelines, and assists in developing or enhancing hotel presentations for internal and external uses
• Manages and follows up with accounts on purchase orders, payments as relevant
• Provides insights and creative support for quarterly priorities – competitor reviews, communication platforms and key messages
• Supports hotel photo or video shoots
• Responds to trade or guest requests and needs professionally, timely and with passion
• Be energetic, enthusiastic, resourceful, helpful and passionate to exceed expectations
• Immaculately groomed and articulate, highly professional appearance
• Responds to trade, media or guest requests in a professional and timely manner
• Be resourceful to provide information or note down requests from other colleagues
• Demonstrates business ethics and personal integrity
• Approaches work with a sense of urgency and purpose
• Allocates time and resources effectively when faced with competing demands
• Develops and uses systems to organise and keep track of information
• Prepares monthly departmental and marketing reports
• Ensures timely response to all guests, agencies or stakeholders’ enquiries
• Manages all purchase orders, tracking and filing
• Maintains in‑house, city and regional events/holiday calendar
• Other duties assigned by hotel management

Job description

Mandarin Oriental Jumeira, Dubai is seeking a Marketing & Communications Coordinator to support the Director of Marketing and execute campaigns for a luxury hotel. You will help manage media plans, organize promotions, and maintain brand‑compliant communications and assets.

The ideal candidate has at least one year of experience in a 5‑star hotel, luxury retail, agency, or marketing environment and will assist with content, events, and reporting while upholding the brand’s standards and guest