Commercial Coordinator

Mandarin Oriental; Dubai; On-site; AED 112,000 - 201,000; Full time

Benefits offered by this job

Learning & Development

MOstay

Heath & Colleague Wellness

Colleague Comfort and Convenience

Competitive Salary and Benefits

Job summary

Mandarin Oriental Downtown, Dubai is seeking a Commercial Coordinator to support the Commercial Sales team. Based in Dubai, you will assist the Director of Commercial Strategy and the Associate Director of Sales, handling administrative duties and coordinating events and sales requests.

You will liaise with hotel departments, prepare proposals and contracts, ensure timely communications, and help drive the hotel's commercial objectives while upholding luxury service standards.

Qualifications

• Degree or Diploma in Hospitality, Hotel, or Business Management with a minimum of 2 years' experience within Sales in a luxury 5-star hotel environment.
• Strong administrative and organizational skills with the ability to manage multiple priorities and work effectively under pressure.
• Proficient in Microsoft Office applications and Delphi, including booking management, reporting, and database maintenance.
• Excellent communication, presentation, and interpersonal skills with a customer-focused and service-oriented approach.
• Proactive problem-solver with a positive attitude, strong time management skills, and the ability to work independently.
• Fluent in English; GCC experience and proficiency in an additional language are advantageous.

Responsibilities

• Supports the Director of Commercial Strategy, Associate Director of Sales, and the wider Sales team to ensure smooth operation of the department.
• Acts as a liaison between Sales and hotel departments, providing administrative and operational support to drive commercial objectives.
• Prepares event-related documentation including proposals, contracts, and banquet event orders with accuracy and timely distribution.
• Coordinates internal hotel events and liaises with relevant departments for smooth execution.
• Supports site inspections and client appointments for Events.
• Manages external Sales and Events inquiries, ensuring timely delegation and follow-up.

Skills

Administrative skills

Organizational skills

Communication skills

Microsoft Office

Delphi

Customer focus

Time management

Independent worker

English fluency

Education

Degree or Diploma in Hospitality/Hotel/Business Management

Tools

Delphi

Booking systems

Reporting tools

Job description

Mandarin Oriental Downtown, Dubai is looking for a Commercial Coordinator to join our Commercial Sales team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Located within Wasl Tower on Sheikh Zayed Road, Mandarin Oriental Downtown, Dubai offers an elevated expression of modern hospitality in the heart of the city. Designed by UNStudio, the tower sets a distinctive architectural tone, while the hotel’s 259 guestrooms and suites reflect contemporary, design-led living with panoramic views across the Dubai skyline. The hotel’s dining portfolio includes Yù & Mì, Chitarra, Noia by the Pool, as well as Majestas Group concepts Billionaire, Lion in the Sun and FB1, with forthcoming openings including Osaka, Pavilion Dubai by Yannick Alléno, and a street-level urban eatery. Additional features include a rooftop helipad, a two-story spa and wellness sanctuary, landscaped rooftop pools and versatile event spaces. The Residences at Mandarin Oriental Downtown Dubai are set to open by 2027.

About The Job

Based at Mandarin Oriental Downtown, Dubai within the Commercial Department, the Commercial Coordinator supports the Director of Commercial Strategy, Associate Director of Sales, and the wider Sales team to ensure the smooth operation of the department. The role serves as a key liaison between the Sales team and hotel departments, providing administrative and operational support to drive the achievement of the hotel's commercial objectives. The Commercial Coordinator reports to the Director of Commercial Strategy.

As a Commercial Coordinator, you will be responsible for the following duties:

• Ensures all assigned requests and activities are handled accurately and within the time frame set by the company.
• Provides administrative and coordination support to the Sales and Events teams in the day-to-day management of business and event requirements.
• Prepares and coordinates event-related documentation, including proposals, contracts, banquet event orders, change forms and other relevant interdepartmental documents, ensuring accuracy and timely distribution.
• Coordinates and oversees the administration of internal hotel events, acting as the central point of contact for event requirements and liaising with relevant departments to ensure smooth execution.
• Conducts or assists with site inspections as required and supports the Events team with client appointments and meetings.
• Acts as a first point of contact for external Sales and Events enquiries, ensuring requests are appropriately delegated to the relevant team member and followed up for timely response.

As a Commercial Coordinator, We Expect From You

• Degree or Diploma in Hospitality, Hotel, or Business Management with a minimum of 2 years' experience within Sales in a luxury 5-star hotel environment.
• Strong administrative and organizational skills with the ability to manage multiple priorities and work effectively under pressure.
• Proficient in Microsoft Office applications and Delphi, including booking management, reporting, and database maintenance.
• Excellent communication, presentation, and interpersonal skills with a customer-focused and service-oriented approach.
• Proactive problem-solver with a positive attitude, strong time management skills, and the ability to work independently.
• Fluent in English; GCC experience and proficiency in an additional language are advantageous.

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Colleague Comfort and Convenience: Benefit from comfortable accommodation, a duty transportation, and duty meals to ensure your work experience is both enjoyable and hassle-free.
• Competitive Salary and Benefits: We offer a competitive salary and an attractive benefits package, fully aligned with UAE industry standards, to ensure your financial well-being and stability.