Sales Cordinator

Hyatt Regency; Dubai; On-site; AED 70,000 - 90,000; Full time

Job summary

Hyatt Regency Dubai seeks a Sales Support Coordinator to assist with competitor research and maintain hotel product knowledge. You will stay aware of external factors affecting performance and keep client information current in the system.

In the absence of senior sales staff, you will respond to inquiries and relay messages promptly. The role requires a hospitality or tourism qualification and at least 2 years in hotel operations, with strong customer service and communication skills.

Qualifications

• Minimum 2 years in hotel operations or related hospitality role.
• Strong customer service, communication and interpersonal skills.

Responsibilities

• Assist with extensive competitor research and maintain product knowledge for the hotel.
• Monitor factors affecting financial performance including community, business, political and social elements.
• Ensure allocated accounts are updated in records or databases.
• Answer inquiries in absence of Sales Director/Manager/Executive and relay messages promptly.
• Follow up on sales leads as directed by Sales Manager/Executives.
• Prepare and distribute weekly/monthly reports.
• Prepare and ensure Events Orders are distributed to relevant departments promptly.
• Assist Sales Manager/Executives in their absence.

Skills

Customer service

Communication

Interpersonal skills

Education

Hospitality/Tourism degree or diploma

Job description

• To assist to conduct extensive competitor research and maintain excellent Product Knowledge of the Hotel.
• To be aware of community, business, political and social factors that may affect the hotel's financial performance.
• To ensure that the relevant information of all allocated Accounts is being updated regularly in the record or electronic database system.
• In the absence of the Director of Sales/ Sales Manager/ Sales Executive, to respond to all telephone calls or inquiries, to ensure information/ messages are accurately received and relayed to the managers concern in a timely manner.
• To follow up sales leads whenever required or assigned by the Sales Managers/ Executives.
• To prepare, compile and distribute the weekly/ monthly reports in a timely manner.
• To prepare and ensure all Events Orders are distributed to concerned department on a timely manner.
• To assist the Sales Manager/ Executives to follow up on all matters in the absence of the Sales Manager/ Executives.

Organization- Hyatt Regency Dubai

Summary

• To assist to conduct extensive competitor research and maintain excellent Product Knowledge of the Hotel.
• To be aware of community, business, political and social factors that may affect the hotel's financial performance.
• To ensure that the relevant information of all allocated Accounts is being updated regularly in the record or electronic database system.
• In the absence of the Director of Sales/ Sales Manager/ Sales Executive, to respond to all telephone calls or inquiries, to ensure information/ messages are accurately received and relayed to the managers concern in a timely manner.
• To follow up sales leads whenever required or assigned by the Sales Managers/ Executives.
• To prepare, compile and distribute the weekly/ monthly reports in a timely manner.
• To prepare and ensure all Events Orders are distributed to concerned department on a timely manner.
• To assist the Sales Manager/ Executives to follow up on all matters in the absence of the Sales Manager/ Executives.

Qualifications

Ideally with a relevant degree or diploma in Hospitality or Tourism management. Minimum 2 years work experience hotel operations. Good customer service, communications and interpersonal skills are a must.