Cluster Reservations Specialist - Dubai Hotels

IHG Hotels & Resorts; Dubai; On-site; AED 66,960 - 100,440; Full time

Benefits offered by this job

Competitive salary

Employee discounts

Career growth potential

Global training and development programs

Job summary

IHG Hotels & Resorts is seeking a detail-oriented Cluster Reservations Agent for their Dubai Festival City location. The successful candidate will manage reservations for multiple hotels, ensuring high standards of service. Key responsibilities include processing bookings, upselling services, and maintaining operational accuracy across platforms.

Ideal candidates should have at least one year of relevant experience and proficiency in Opera PMS, alongside strong communication skills in both English and Arabic preferred. IHG offers a competitive salary and benefits, emphasizing career growth and multicultural exposure.

Qualifications

• Minimum 1 year of experience in reservations or front office within a 4- or 5-star hotel.
• Strong communication and customer service skills with fluency in English; Arabic preferred.
• Organized, detail-oriented, and able to manage multiple priorities efficiently.

Responsibilities

• Manage and process room reservations for all IHG Dubai Festival City hotels.
• Maintain knowledge of hotel rates and promotions to maximize revenue.
• Upsell hotel products and services using effective sales techniques.

Skills

Reservations management and data accuracy

Upselling and customer engagement

Opera PMS and reporting proficiency

Time management and teamwork

Communication and service excellence

Tools

Microsoft Office

Opera PMS

Job description

IHG Hotels & Resorts is seeking a detail-oriented Cluster Reservations Agent for their Dubai Festival City location. The successful candidate will manage reservations for multiple hotels, ensuring high standards of service. Key responsibilities include processing bookings, upselling services, and maintaining operational accuracy across platforms.

Ideal candidates should have at least one year of relevant experience and proficiency in Opera PMS, alongside strong communication skills in both English and Arabic preferred. IHG offers a competitive salary and benefits, emphasizing career growth and multicultural exposure.