Cluster Housing Operations Lead

InterContinental Hotels Group; Abu Dhabi; On-site; AED 60,000 - 90,000; Full time

Benefits offered by this job

Impressive room discounts

Comprehensive training programs

Competitive salary and benefits

Job summary

InterContinental Hotels Group is seeking a Cluster Housing Supervisor for our Abu Dhabi team to oversee colleague accommodations and ensure a safe, comfortable living environment for our staff. You will manage room allocations, inspections, and maintenance coordination across departments.

The role emphasizes strong organisational skills, attention to detail, and excellent communication to resolve colleague requests and maintain high standards of living for our team in a dynamic hospitality

Qualifications

• Previous experience in colleague housing or accommodation operations.
• Strong organisational and administrative skills with attention to detail.
• Knowledge of accommodation management, room allocation, and occupancy control.
• Excellent communication and interpersonal abilities to handle colleagues professionally.
• Proactive problem-solving and cross-department coordination.
• Knowledge of health, safety, hygiene, and accommodation standards.
• Proficiency with Microsoft Office and accurate reporting.

Responsibilities

• Oversee daily operations of colleague accommodations, ensuring cleanliness, safety, and maintenance.
• Conduct regular accommodation inspections for policy, hygiene, safety, and guidelines compliance.
• Coordinate room allocations, check-ins/outs, and arrangements for new joiners and existing colleagues.
• Maintain occupancy records, allocation lists, and related documentation.
• Collaborate with Engineering, Security, Housekeeping and other departments to resolve issues.
• Address colleague requests and concerns professionally for a comfortable living environment.
• Monitor occupancy and manage capacity according to company policies and requirements.
• Communicate accommodation rules clearly and ensure resident compliance.
• Perform regular checks of facilities, fire safety equipment, and essential areas, escalating concerns.
• Support audits and keep required records, notices, and documentation available.
• Prepare regular reports on occupancy, availability, maintenance issues, and operations.
• Promote a positive living environment and fair treatment of colleagues.

Skills

Organisational skills

Attention to detail

Communication skills

English proficiency

Coordination across departments

Job description

InterContinental Hotels Group is seeking a Cluster Housing Supervisor for our Abu Dhabi team to oversee colleague accommodations and ensure a safe, comfortable living environment for our staff. You will manage room allocations, inspections, and maintenance coordination across departments.

The role emphasizes strong organisational skills, attention to detail, and excellent communication to resolve colleague requests and maintain high standards of living for our team in a dynamic hospitality