Luxury Cluster Reservations Supervisor

Kimpton; United Arab Emirates; On-site; AED 156,000 - 234,000; Full time

Job summary

InterContinental Hotel & Residences Abu Dhabi is seeking a Cluster Reservations Supervisor to oversee reservations operations across the hotel and residences. You will lead the reservations team, ensure accurate bookings, and coordinate with Front Office, Sales, and Revenue teams to optimise occupancy.

The role requires luxury-hotel reservations experience, strong system knowledge, and a guest-focused, detail-oriented mindset. English fluency is essential, with additional languages a plus.

Qualifications

• Experience in hotel reservations, preferably in a supervisory role within a luxury hotel environment.
• Strong knowledge of hotel reservation systems and distribution channels.
• Understanding of room inventory management, rate structures, and revenue optimisation.
• Excellent communication, organisational, and problem-solving skills.
• Guest-focused approach with strong attention to detail.
• Ability to lead a team, manage priorities, and work effectively in a fast-paced environment.
• Proficiency in English; additional languages will be an advantage.

Responsibilities

• Supervise the daily reservations operations, ensuring all bookings are handled accurately and efficiently.
• Lead, guide, and support the reservations team to deliver exceptional guest service.
• Monitor room availability, rates, booking patterns, and reservation forecasts to maximise occupancy and revenue opportunities.
• Ensure all reservations, amendments, cancellations, and guest requests are processed accurately and in a timely manner.
• Coordinate closely with the Front Office, Sales, Revenue Management, and other departments to ensure seamless guest experiences.
• Handle guest enquiries, special requests, and reservation-related concerns professionally.
• Maintain accurate reservation records and ensure compliance with hotel policies and brand standards.
• Support team training, performance monitoring, and continuous improvement of reservations procedures.
• Ensure effective communication and coordination between the hotel and residences reservations operations.

Skills

Reservations management

Team leadership

English communication

Revenue optimisation

Tools

Hotel reservation systems

Channel distribution

Job description

InterContinental Hotel & Residences Abu Dhabi is seeking a Cluster Reservations Supervisor to oversee reservations operations across the hotel and residences. You will lead the reservations team, ensure accurate bookings, and coordinate with Front Office, Sales, and Revenue teams to optimise occupancy.

The role requires luxury-hotel reservations experience, strong system knowledge, and a guest-focused, detail-oriented mindset. English fluency is essential, with additional languages a plus.