Luxury Reservations Supervisor – Cluster Ops & Revenue

IHG Hotels & Resorts; Abu Dhabi; On-site; AED 156,000 - 246,000; Full time

Benefits offered by this job

Room discounts

Training programs

Job summary

InterContinental Abu Dhabi, part of IHG Hotels & Resorts, seeks a Cluster Reservations Supervisor to oversee reservations operations across the hotel and residences, ensuring accurate bookings and high service standards.

You will lead the reservations team, monitor availability and rates, and collaborate with Front Office, Sales and Revenue Management to maximise occupancy and revenue while maintaining brand standards and guest satisfaction.

Qualifications

• Experience in hotel reservations, preferably in a supervisory role within a luxury hotel environment.
• Strong knowledge of hotel reservation systems and distribution channels.
• Understanding of room inventory management, rate structures, and revenue optimisation.
• Excellent communication, organisational, and problem-solving skills.
• Guest-focused approach with strong attention to detail.
• Ability to lead a team, manage priorities, and work effectively in a fast-paced environment.
• Proficiency in English; additional languages will be an advantage.

Responsibilities

• Supervise the daily reservations operations, ensuring all bookings are handled accurately and efficiently.
• Lead, guide, and support the reservations team to deliver exceptional guest service.
• Monitor room availability, rates, booking patterns, and reservation forecasts to maximise occupancy and revenue opportunities.
• Ensure all reservations, amendments, cancellations, and guest requests are processed accurately and in a timely manner.
• Coordinate closely with the Front Office, Sales, Revenue Management, and other departments to ensure seamless guest experiences.
• Handle guest enquiries, special requests, and reservation-related concerns professionally.
• Maintain accurate reservation records and ensure compliance with hotel policies and brand standards.
• Support team training, performance monitoring, and continuous improvement of reservations procedures.
• Ensure effective communication and coordination between the hotel and residences reservations operations.

Skills

Leadership

Customer service

Communication

Problem solving

Organisational skills

Team management

Attention to detail

English language

Tools

PMS systems

GDS

Job description

InterContinental Abu Dhabi, part of IHG Hotels & Resorts, seeks a Cluster Reservations Supervisor to oversee reservations operations across the hotel and residences, ensuring accurate bookings and high service standards.

You will lead the reservations team, monitor availability and rates, and collaborate with Front Office, Sales and Revenue Management to maximise occupancy and revenue while maintaining brand standards and guest satisfaction.