Cluster Director of Information Technology

Rotana Hotels; Abu Dhabi; On-site; AED 180,000 - 320,000; Full time

Job summary

Rotana Hotels is seeking a Cluster Director of Information Technology to oversee IT operations across three properties in Abu Dhabi. The role focuses on hardware maintenance, software licensing, inventory control, and logging system activities to ensure optimal performance.

The successful candidate will coordinate with MIS and corporate IT teams, implement approved software changes, and train hotel staff to assume system responsibilities in the director's absence.

Qualifications

• Experience in IT management for hospitality or multi-property environments.
• Strong knowledge of PC hardware, software licenses, and vendor coordination.

Responsibilities

• Serve as primary contact for servicing computer PC hardware.
• Maintain licenses for all software and ensure proper maintenance contracts.
• Maintain inventory of computer supplies and log hardware and service calls.
• Manage configuration records, programme files and data files on the computer system.
• Install and test corporate approved programme changes to hotel computer systems.

Job description

We are currently seeking for passionate and dynamic IT professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.

As a Cluster Director of Information Technology you are responsible to monitor the operation of all computer hardware installation and maintenance for 3 properties and your role will include key responsibilities such as:

• Serve as primary contact for all servicing of computer PC hardware
• Maintain licenses for all software and ensure that all systems are covered by the proper maintenance contacts
• Maintain a sufficient inventory of computer related supplies
• Maintain a log of all computer hardware and a log of all services calls on computer hardware
• Manage the configuration records, programme files and data files on the computer system
• Monitor the performance of the computer software and maintain a log of performance reports, error and integrity check reports, system malfunctions and solutions
• Install and test corporate approved programme changes to the hotel computer systems
• Investigate and report software problems to the vendor, or MIS regional, area or corporate office
• Train selected hotel employees to take on major responsibilities of system managing in his absence
• Maintain technical and user documentation, system reports and newsletters
• Complete and distribute a monthly activities report to Corporate Vice President - Information Technology