IT Manager

Zohorecruit; Dubai; On-site; AED 102,000 - 122,000; Full time

Job summary

FIVE Hotels and Resorts in Dubai, United Arab Emirates, is seeking a Senior IT Leader to own and elevate the group's technology platform. You will oversee IT infrastructure, security, and service delivery across luxury properties, driving reliable guest experiences and operational excellence.

You will mentor a team, manage incidents, vendor partnerships, governance, and change control, and build technical training plans to keep the Five Tribe ahead of industry trends.

Qualifications

• 4–5 years in a Senior MIS/IT role within the Luxury Hospitality industry.
• Strong knowledge of IT infrastructure: servers, networks, security systems.
• Excellent communication and interpersonal skills for guests and stakeholders.
• Proven ability to drive revenue and manage costs with analytical thinking.
• Experience in governance, change management, and vendor coordination.

Responsibilities

• Lead IT support and service delivery across FIVE Hotels & Resorts.
• Manage incidents, requests, and resolutions with the Support Desk System.
• Develop training plans and upskill the IT team.
• Oversee governance, change management, and compliance.
• Collaborate with vendors to deliver solutions on time and within budget.
• Monitor systems and curtail issues with proactive trend analysis.

Skills

IT Leadership

IT Infrastructure

Communication

Business Acumen

Problem Solving

Time Management

Team Leadership

Multi-Tasking

Vendor Management

Change Management

Tools

Support Desk System

IT Asset Inventory

Remote Monitoring

Job description

Dubai, United Arab Emirates | Posted on 09/16/2026

This Isn't Just A Role - It's APosition Within A Global Lifestyle Powerhouse.

At The Group, you'll operate at the crossroads ofculture, entertainment, and commercial ambition - contributing to an ecosystemthat spans hospitality, entertainment, real estate, and beyond.

The Opportunity

A Platform for Those Who Deliver.

Whetheryou're in a frontline role, a specialist function, or a leadership position,every role presents an opportunity to make a meaningful impact.

Compensation

• A fixed monthly salary ofAED 10,000 (All Inclusive) offered as part of this exciting career opportunity.

Roles and Responsibilities

You Take Ownership. You Deliver WithPrecision.

Youapproach your responsibilities with discipline, a clear understanding of whatthe business requires, and a consistent attention to quality - workingcollaboratively and focused, at all times, on delivering meaningful output.

• A proven track record of 4-5 yearsin a Senior Management InformationTechnology role, in the Luxury Hospitality Industry.
• Strong knowledge of Information Technology Infrastructure, including servers, networks, telecommunications,security systems, and peripheral devices.
• Excellent communication andinterpersonal skills, leveraging strong verbal and written skills toengage effectively with Guests, FIVE Tribe Members, and stakeholders.
• Exceptional skills in ImprovingCustomer Satisfaction and Driving Profitability, showcasing a commitmentto Industry-Leading Standards.
• Strong business acumen andanalytical skills, with the ability to drive revenue and manage costseffectively.
• Superior Problem-Solving Skills andthe competence to Exceed Expectations in dynamic and competitiveoperational environments.
• Next-Level Organisational andLeadership skills, effectively leading and inspiring the FIVE Tribe to NewHeights.
• Remarkable Time Management andMulti-Tasking skills to deliver a ‘FIVE-Star’ Experience, even underpressure.
• 'FIVE-Styled’ Visionary thinking byfinding creative solutions, while taking Ownership for all duties andtasks assigned.
• Sensational Teamwork andCollaboration skills to work effectively within a group and acrossdepartments with Fellow ‘FIVERs.’
• A hands-on attitude, fuelled by a‘Can-Do!’ Spirit.
• Prioritisesand fulfils Guest Incidents and Requests in accordance with ‘FIVE-Styled’service standards.
• Capturesand documents both Guest and ‘FIVER’ Incidents and Requests, formallyutilising the Support Desk Management System.
• Advocatesfor FIVE Hotels and Resorts' Online Support Process, encouraging FIVETribe Members to utilise the efficient online platform for reportingIncidents and Service Requests.
• Collaboratesclosely with business users to Optimise Applications, seeking ways toEnhance Usage and develop Automated Business Processes to elevate thehotel's service offerings.
• Shares InformationTechnology Knowledge and Industry Trends with fellow ‘FIVERs,’ fostering aCulture of Continuous Learning and Development.
• Manages andCommunicates the Team Schedule, ensuring an efficient allocation ofresources to guarantee Optimal Support Coverage at all times.
• Assists inthe Recruitment and Onboarding of IT Support Specialists, contributing tothe development of the Sensational FIVE Tribe.
• ConductsPerformance Management Reviews in collaboration with the AssistantDirector of IT, recognising and rewarding Exceptional Performance.
• ProactivelyResolves Faults and Manages Service Delivery, meticulously recordingIncidents, Service Requests, and Resolutions to maintain a seamlessexperience for Guests and ‘FIVERs’ alike.
• CarefullyMonitors Systems, both behind the scenes and guest-facing, taking RemedialMeasures to ensure uninterrupted service, while curating Trend AnalysisReports to address reoccurring issues and elevate performance.
• KeepsAbreast of the latest Technology Trends and Information Technology ServicesConcepts, ensuring the hotel remains at the forefront of innovation.
• DevelopsTechnical Training Plans for the Team, identifying and addressing SkillsGaps to ensure a next-level Information Technology support experience.
• Upholds InformationTechnology Policies within the team, ensuring Peers and Colleagues Adhereto and Comprehend the policies, while periodically conducting Audits toensure Compliance.
• MaintainsRobust Governance and Change Management Protocols, ensuring meticulousDocumentation and Approvals are obtained for all Information Technology-relatedactivities.
• Championsvigilant Information Technology Security best practices, conductingAwareness Sessions with the user community to foster industry-leadingsecurity.
• Maintainsan accurate Information Technology Inventory and Asset Repository,ensuring compliance with premium standards and policies.
• Deploys InformationTechnology Equipment and Software securely into the FIVE Hotels andResorts network, adhering to Stringent Standards and meticulouslyDocumenting Assets to maintain accurate inventory.
• FacilitatesVendor Management Initiatives, working closely with vendors to deliverboundary-breaking solutions on Time and within Budget.
• Projectmanages Information Technology Implementations, ensuring seamlessintegration and exceptional service delivery.
• Deputises in theabsence of the Assistant Director of IT, representing ‘FIVE-Star’ standards atall levels of FIVE’s operations.

What Success Looks Like

YouRepresent the Brand

You Own It

You Deliver

You Grow