Cluster Assistant Human Resources Manager

InterContinental Hotels Group; Abu Dhabi; On-site; AED 90,000 - 150,000; Full time

Job summary

InterContinental Hotels Group in Abu Dhabi seeks an HR Generalist to lead people programs, orientation, compliance and records management across the property. You will partner with managers to drive people initiatives and ensure adherence to policies that shape a positive guest-focused culture.

The role emphasizes budget oversight, staffing cost control, training, and community engagement to uphold brand standards and deliver exceptional experiences.

Responsibilities

• Create programmes to foster a positive work environment and administer the annual team member satisfaction survey
• Educate and train managers on HR disciplines to foster productivity and performance
• Welcome and conduct new team member orientation
• Oversee maintenance of personnel files and records for all employees
• Ensure hotel hiring standards and applicable laws are followed
• Build strong relations with outside contacts
• Help create the HR department budget and monitor expenses
• Monitor staffing to manage costs
• Develop initiatives to inspire team members and improve guest experience
• Interact with guests to gather feedback and inform staff improvements
• Collaborate with managers to meet service standards and drive improvements
• Promote hotel brand awareness and team involvement in the local community
• Ensure compliance with employment laws, policies and procedures
• Conduct annual HR compliance/standards self-audit
• Research workplace issues to identify risks and resolve via employee relations programmes
• Collect exit interview data to identify trends and training needs
• Other ad-hoc duties as required

Job description

Job description

Day to Day Tasks:

People

• Create programmes to foster a positive work environment for all employees. Support and administer an annualteam member satisfaction survey
• Educate and train managers onHR disciplinesto foster productivity and enhance performance
• Welcome and conduct new team member orientation
• Oversee maintenance of accurate and up-to-date personnel files and records for all employees
• Ensure hotel or company hiring standards and applicable laws and regulations are followed
• Buildgreatrelations with outside contacts

Financial

• Help create theHuman Resources department budget and control expenses
• Monitor staffing to manage costs

Guest Experience

• Develop creative ways to inspire and motivate team members to provide guests with a unique experience
• Make time to interact with guests to hear feedback and build relationships to understand how team members can increase guest satisfaction
• Work with department managers to develop initiatives to reach service standards and drive continuous improvement in the guest experience.

Responsible Business

• Develop awareness and reputation of the hotel and the brand in the local community and promote team member involvement in local community
• Ensure compliance with relevant employmentlaws, policiesand procedures
• Conduct annual HR compliance/standards self-audit
• Research and investigate all workplace issues to discover facts, identify potential risks to the hotel or company, and facilitate resolution through your employee relations programmes. Escalate serious issuesi
• Collect and maintain data from exit interviews, turnover statistics, absenteeism reports to identify trends, training needs, and supervisory issues
• Other ad-hoc duties – unexpected moments when wehave topull together to get a task done