Cluster Assistant Human Resources Manager

Kimpton Hotels & Restaurants; United Arab Emirates; On-site; AED 120,000 - 180,000; Full time

Job summary

Kimpton Hotels & Restaurants seeks an HR professional to lead initiatives fostering a positive work environment and ensuring legal compliance across the UAE. The role involves onboarding, maintaining employee records, budgeting, and driving guest-experience improvements through staff engagement.

Responsibilities include training managers, enforcing hiring standards, handling employee relations, and conducting HR audits to support operational excellence.

Responsibilities

• Create programmes to foster a positive work environment for all employees.
• Educate and train managers on HR disciplines to foster productivity and performance.
• Welcome and conduct new team member orientations.
• Oversee maintenance of accurate personnel files and records for all employees.
• Ensure hotel hiring standards and applicable laws are followed.
• Build strong relations with outside contacts.
• Help create the HR department budget and control expenses.
• Monitor staffing to manage costs.
• Develop initiatives to reach service standards and drive guest experience improvements.
• Develop awareness and reputation of the hotel and brand in the local community.
• Ensure compliance with employment laws, policies and procedures.
• Conduct annual HR compliance/standards self-audit.
• Investigate workplace issues to identify risks and facilitate resolution through employee relations programs.
• Collect and maintain data from exit interviews and turnover statistics to identify trends and training needs.
• Other ad-hoc duties when needed.

Job description

Day to Day Tasks:

People

• Create programmes to foster a positive work environment for all employees. Support and administer an annualteam member satisfaction survey
• Educate and train managers onHR disciplinesto foster productivity and enhance performance
• Welcome and conduct new team member orientation
• Oversee maintenance of accurate and up-to-date personnel files and records for all employees
• Ensure hotel or company hiring standards and applicable laws and regulations are followed
• Buildgreatrelations with outside contacts

Financial

• Help create theHuman Resources department budget and control expenses
• Monitor staffing to manage costs

Guest Experience

• Develop creative ways to inspire and motivate team members to provide guests with a unique experience
• Make time to interact with guests to hear feedback and build relationships to understand how team members can increase guest satisfaction
• Work with department managers to develop initiatives to reach service standards and drive continuous improvement in the guest experience.

Responsible Business

• Develop awareness and reputation of the hotel and the brand in the local community and promote team member involvement in local community
• Ensure compliance with relevant employmentlaws, policiesand procedures
• Conduct annual HR compliance/standards self-audit
• Research and investigate all workplace issues to discover facts, identify potential risks to the hotel or company, and facilitate resolution through your employee relations programmes. Escalate serious issuesi
• Collect and maintain data from exit interviews, turnover statistics, absenteeism reports to identify trends, training needs, and supervisory issues
• Other ad-hoc duties – unexpected moments when wehave topull together to get a task done