Clinic Manager - Fertility Day Care

Bourn Hall Dubai; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading healthcare provider in Dubai is seeking an Operations Manager to oversee all aspects of its Fertility Day Care Centre. The ideal candidate will have a Bachelor's degree in business or healthcare management and 2-3 years of supervisory experience in a healthcare environment, ideally within an IVF Centre. Responsibilities include managing daily operations, ensuring financial sustainability, and enhancing patient care. Fluency in English is required, and familiarity with UAE healthcare regulations is a plus.

Qualifications

• 2-3 years’ experience in a supervisory/junior management role in a healthcare environment.
• Experience in revenue cycle management, patient administration, and customer service.
• Experience in managing or working in an IVF Centre is desirable.

Responsibilities

• Manage Fertility Day Care Centre Operations and enhance service levels.
• Manage financial processes to ensure sustainable growth.
• Implement and monitor business development initiatives.
• Ensure regulatory and legal compliance.
• Optimise the patient experience.
• Manage doctor engagement and relationships.
• Build and maintain positive working relationships with doctors.

Skills

Accounting and financial management principles

Client service and related management principles

Computer literacy and proficiency in MS Office applications

Quality management and governance standards and best practice

UAE healthcare industry

UAE healthcare regulatory framework and related requirements

Verbal and written communication skills in English

Education

Bachelor’s degree in business or healthcare management

Job description

Overview

MAIN PURPOSE OF JOB: To manage and monitor Fertility Day Care Centre Operations and enhance the center service levels, managing day to day operations and build strong referral base aimed at sustainable business growth

Responsibilities

• To effectively and efficiently manage the team
• To manage all financial processes and practices within the Clinic to ensure sustainable growth and development
• To implement and monitor business development initiatives
• To ensure regulatory and legal compliance
• To optimise the patient experience
• To ensure efficient and effective operational management of clinic services and functions
• To manage doctor engagement and relationships to support retention, collaboration, and high standards of patient care
• To build and maintain positive working relationships with doctors to ensure collaboration, engagement, and alignment with clinic objectives

Qualifications

REQUIRED EDUCATION

A Bachelor’s degree in business or healthcare management

Experience

REQUIRED EXPERIENCE

• At least 2-3 years’ experience in a supervisory / junior management role in a healthcare environment
• Previous healthcare management experience in revenue cycle management, patient administration and customer service is desired
• Previous experience in managing / working in a IVF Centre will be desirable

Skills and Knowledge

REQUIRED JOB SKILLS AND KNOWLEDGE

• Accounting and financial management principles
• Client service and related management principles
• Computer literacy and proficiency in MS Office applications
• Quality management and governance standards and best practice
• UAE healthcare industry
• UAE healthcare regulatory framework and related requirements
• Verbal and written communication skills in English