Customer Care Specialist

ADIB; Ras Al Khaimah; On-site; AED 67,000 - 95,000; Full time

Job summary

ADIB in Ras Al Khaimah, United Arab Emirates, is seeking a Call Center Advisor to handle inbound and outbound calls for stock brokerage accounts. The role requires strong communication and a solid understanding of stock market principles, with a focus on helping clients achieve their financial goals.

Responsibilities include assisting with account setup, educating clients on ADIB Securities platforms, resolving issues professionally, and coordinating with multiple departments to ensure a

Qualifications

• Experience in a call center, customer service, or stock brokerage environment.
• Knowledge of stock market principles and trading platforms.
• Excellent communication skills and ability to educate clients.
• Ability to work under pressure and manage time effectively.

Responsibilities

• Handle incoming client inquiries via phone and email, providing accurate information about services and products.
• Assist clients with account setup, maintenance, and troubleshooting.
• Educate clients on ADIB Securities trading platforms and tools.
• Resolve client complaints and issues professionally, escalating complex cases when necessary.
• Follow up with clients to ensure issues are resolved and satisfaction is achieved.
• Collaborate with Client Services, Compliance, Sales, and Operations to ensure a seamless client experience.
• Participate in team meetings and training sessions to stay updated on company policies and procedures.

Skills

Stock market principles

Communication

Time management

Presentation skills

Tools

Word

PowerPoint

Job description

Job Location: Ras Al Khaimah, United Arab Emirates

Work Mode: On-site

Date Posted: 23 October 2026

Job Reference/ID: 4778

Job Description / Role:

The Call Center Advisor will handle inbound and outbound calls, providing support and guidance to clients regarding their stock brokerage accounts. The ideal candidate will have excellent communication skills, a strong understanding of stock market principles, and a passion for helping clients achieve their financial goals.

Key Responsibilities:

• Handle incoming client inquiries via phone and email, providing accurate and timely information about our services and products.
• Assist clients with account-related issues, including account setup, maintenance, and troubleshooting.
• Educate clients on the use ADIB Securities trading platforms and tools.
• Resolve client complaints and issues in a professional and courteous manner, escalating complex cases to supervisors when necessary.
• Follow up with clients to ensure their issues are resolved and they are satisfied with the service.
• Collaborate with other departments, such as Client Services, Compliance, Sales, and Operations, to ensure a seamless client experience and resolve complex issues.
• Participate in team meetings and training sessions to stay updated on company policies and procedures.

Experience Required:

• Previous experience in a call center, customer service, or stock brokerage environment.

Skills Required:

• Knowledge of stock market principles and trading platforms.
• Good presentation skills, poise, and product knowledge.
• Strong time-management and communication skills.
• Knowledge of “Word” and “PowerPoint”.
• Ability to work under pressure.

Languages: Fluent in Arabic Language and English

Employment / Job Type: Full Time

Nationality: UAE National (Emiratisation)

About the Company:

Abu Dhabi Islamic Bank, a Sharia compliant financial institution offering retail, corporate, private and digital banking. Its products cover accounts, home and vehicle finance, cards, wealth management and business services for customers in the UAE and selected international markets.

Company Industry: Banking

Department / Functional Area: ADIB

Closing Date: 27 November 2026