Account Manager

eventlab; Dubai; Hybrid; AED 279,000 - 446,000; Full time

Benefits offered by this job

Flexible Office Hours

Visa and Medical Insurance

Competitive Salary and Performance‑基ed

Job summary

Event Lab in Dubai is seeking a commercially driven Account Manager to grow and retain an assigned client portfolio while pursuing new business opportunities.

The role combines strategic account management with new-business development, owning client relationships from outreach through delivery and renewal. It requires a track record of revenue growth, strong communication, and CRM proficiency to drive ongoing success.

Qualifications

• Bachelor’s degree in Business, Marketing, Communications, or related field.
• 5–7 years in account management, client success, or strategic sales (B2B).
• Experience in events, hospitality, or marketing services is a plus.
• Proven revenue growth through cross-selling and upselling.
• Excellent relationship management and client-facing communication.
• Ability to present structured growth plans to senior stakeholders.
• Proficiency in CRM with high data accuracy and reporting.

Responsibilities

• Develop and execute 12-month Account Growth Plans for assigned clients.
• Identify cross-sell and upsell opportunities; build a healthy pipeline.
• Prepare tailored proposals and Event Lab capabilities for prospects.
• Conduct regular strategic reviews with key client stakeholders.
• Manage client relationships post-BDM handover; coordinate with delivery teams.
• Oversee contract renewals; raise risks to Commercial Director.
• Maintain CRM records and track account health and opportunities.

Skills

Relationship management

CRM tools

Client communication

Strategic account planning

Cross-selling & upselling

New business development

Education

Bachelor’s degree in Business, Marketing, Communications, or related field

Tools

CRM platforms

Job description

We are looking for a commercially driven Account Manager to join our team in Dubai.

This role combines strategic account management with new business development. The Account Manager will be responsible for growing and retaining an assigned portfolio of clients while also identifying, developing, and converting new business opportunities.

The Account Manager will own the client relationship from initial outreach and commercial discussions through successful delivery, account growth and collection of the contracted project.

Key Responsibilities

Strategic Account Growth & Expansion

• Develop and execute formal 12-month Account Growth Plans for all assigned Class A and B clients.
• Proactively identify and pursue cross-sell and upsell opportunities by mapping the client’s internal organizational structure and uncovering new buying centers.
• Submit proactive, unsolicited proposals to active clients based on identified operational needs and upcoming event calendars.
• Conduct regular Strategic Business Reviews (SBRs) with key client stakeholders to assess satisfaction, surface friction points, and align on future needs.

New Business Development

• Identify and develop new business opportunities across relevant industries and market segments.
• Proactively engage new prospects through networking, referrals, LinkedIn, direct outreach, industry events and other business development channels.
• Build and maintain a healthy new-business pipeline from initial outreach through qualification, proposal, negotiation, and conversion.
• Prepare and present tailored proposals and Event Lab capabilities to prospective clients.
• Develop relationships with key decision-makers and position Event Lab as a trusted events and staffing partner.

Relationship Management & Retention

• Serve as the primary commercial point of contact for all assigned active accounts, ensuring seamless continuity of the client relationship post-BDM handover.
• Act as the client’s internal commercial advocate during project execution, coordinating with delivery teams to ensure service quality meets or exceeds expectations.
• Proactively manage contract renewals, ensuring no account lapses due to neglect or administrative oversight.
• Identify early warning signs of client dissatisfaction and elevate to the Commercial Director to prevent account loss.
• Maintain meticulous CRM records of all client interactions, account health indicators, and upcoming opportunities.
• Maintain a forward-looking view of recurring revenue, contract renewals, and expansion opportunities across the assigned portfolio.
• Accept formal account handoffs from BDMs only upon verification that Project #1 meets defined delivery and quality criteria.

Requirements

• Bachelor’s degree in Business, Marketing, Communications, or a related field.
• Minimum 5–7 years of experience in account management, client success, or strategic sales, preferably in B2B services.
• Experience in the events, hospitality, or marketing services industry is a strong advantage.
• Proven track record of growing revenue within an existing client portfolio through cross-selling and upselling.
• Strong relationship management, empathy, and client-facing communication skills.
• Ability to develop and present structured account growth plans to senior client stakeholders.
• Proficiency in CRM platforms with high standards of data accuracy and reporting.

We value hard work and ambition and we reward it too. Here’s what’s in it for you:

• Flexible Office Hours
• Visa and Medical Insurance
• Competitive Salary and Performance-Based Rewards
• Weekly Work-from-Home