Client Relations

XM; United Arab Emirates; On-site; AED 180,000 - 270,000; Full time

Benefits offered by this job

Attractive remuneration package

Intellectually stimulating work

International training opportunities

Job summary

XM in the United Arab Emirates seeks a proactive Client Relations professional to manage key client relationships and activate new leads. You will handle inquiries via email and phone, analyze client data, and promote our financial products while ensuring compliance and seamless collaboration with other departments.

The role demands strong communication, Azeri language fluency, and English proficiency, with a focus on delivering exceptional client service and driving business growth in a

Qualifications

• Degree in a business-related field.
• Client handling experience in financial services is a definite plus.
• Fluent Azeri with excellent oral and written skills in English.
• Reliable, with integrity of character.
• Outstanding communication and interpersonal skills.
• Dynamic, innovative and target oriented.
• Ability to multitask and prioritize.
• Strong computer literacy.
• Valid work permit required.

Responsibilities

• Develop and maintain excellent relationships with prospective and existing clients.
• Activate new client leads and follow up with potential clients.
• Handle client inquiries via email and telephone and ensure high-quality service.
• Perform personal clientele analysis and take actions as required.
• Promote available products and services to clients.
• Stay informed about the latest developments, products and promotions and communicate them to clients.
• Ensure compliance with the company’s guidelines and procedures.
• Provide suggestions on system enhancements.
• Collaborate with the Client Relations team to drive business development.
• Contribute to the team’s results and cooperate with other departments as needed.

Skills

Azeri language

English communication

Customer service

Computer literacy

Education

Business-related degree

Job description

The Role:

We are looking for passionate, energetic and self-motivated professionals to join our Client Relations team and provide high quality of client service to clients. This is a great opportunity to be part of a faced-paced and dynamic environment with learning and growing opportunities.

The main responsibilities of the position include:

• Develop and maintain excellent relationships with prospective and existing clients
• Responsible for activating new client leads and following up with potential clients
• Handle client inquiries via email and telephone and ensure that high level service is provided
• Perform personal clientele analysis and taking actions as required
• Promote available products and services to clients
• Stay abreast of the latest developments, products and marketing promotions that Trading Point launches and the relevant terms and conditions; and communicate them to the clients
• Ensure compliance with the company’s legal guidelines and compliance procedures
• Provide suggestions on system enhancements
• Act in the best interest of the company at all times, and cooperate with the rest of the Client Relations team in order to perform business development
• Contribute to the team effort by achieving targeted results
• Cooperate effectively with other departments as necessary

Main requirements:

• Degree in a business-related field
• Client handling experience in the financial services sector is a definite plus
• Fluent Azeri speaker with excellent oral and written skills in English
• Reliable, with integrity of character
• Outstanding communication and interpersonal skills
• Dynamic, innovative and target oriented
• Ability to multitask and prioritize
• Strong computer literacy
• Valid work permit required

Benefit from:

• Attractive remuneration package plus performance related reward
• Intellectually stimulating work environment
• Continuous personal development and international training opportunities

The Hiring Experience: What Awaits You

• Let’s Connect – Intro Chat with Talent Acquisition
• Deep Dive – First Interview with Your Future Team
• Speak Your Strength – Language Proficiency Check
• Show Your Skills – Live Technical Session

All applications will be treated with strict confidentiality!