Client Experience Specialist — Dubai Startups

Meydan Free Zone; Dubai; On-site; AED 134,000 - 201,000; Full time

Job summary

Meydan Free Zone is looking for a Client Experience Executive to support prospects, applicants, Channel Partners, and Clients in resolving queries and transactions in a dynamic environment in Dubai. You will guide customers, coordinate with internal teams, and manage escalations to ensure consistent service quality.

The role requires a Bachelor’s degree or equivalent, 2+ years in an operational/call center setting, and strong communication skills.

Qualifications

• Bachelor’s degree or equivalent.
• 2+ years in a similar operational role.
• Experience working in call center operations.
• Knowledge of operational systems to execute transactions including ERP, Zoho, Microsoft Office, etc.
• Excellent communicate skills with clients, colleagues, and other stakeholders.
• Strong problem-solving capability.
• Result oriented.
• Any second language is desirable.

Responsibilities

• Listen and understand Clients’ requests and concerns.
• Own Clients request till closure by the Client.
• Coordinate internally and externally to reach a satisfactory outcome.
• Answer, guide, and/or resolve their requests to the set standards or better.
• Manage Clients’ escalation, ensuring satisfactory outcomes to the Client within allowed policies and procedures.
• Perform other tasks as directed by the line manager/team leader as needed.

Skills

Client communication

Problem solving

Result oriented

Education

Bachelor’s degree or equivalent

Tools

ERP systems

Zoho

Microsoft Office

Job description

Meydan Free Zone is looking for a Client Experience Executive to support prospects, applicants, Channel Partners, and Clients in resolving queries and transactions in a dynamic environment in Dubai. You will guide customers, coordinate with internal teams, and manage escalations to ensure consistent service quality.

The role requires a Bachelor’s degree or equivalent, 2+ years in an operational/call center setting, and strong communication skills.