Client Experience Executive

Meydan Free Zone; Dubai; Presencial; AED 134.000 - 201.000; Jornada completa

Descripción de la vacante

Meydan Free Zone is looking for a Client Experience Executive to support prospects, applicants, Channel Partners, and Clients in resolving queries and transactions in a dynamic environment in Dubai. You will guide customers, coordinate with internal teams, and manage escalations to ensure consistent service quality.

The role requires a Bachelor’s degree or equivalent, 2+ years in an operational/call center setting, and strong communication skills.

Formación

• Bachelor’s degree or equivalent.
• 2+ years in a similar operational role.
• Experience working in call center operations.
• Knowledge of operational systems to execute transactions including ERP, Zoho, Microsoft Office, etc.
• Excellent communicate skills with clients, colleagues, and other stakeholders.
• Strong problem-solving capability.
• Result oriented.
• Any second language is desirable.

Responsabilidades

• Listen and understand Clients’ requests and concerns.
• Own Clients request till closure by the Client.
• Coordinate internally and externally to reach a satisfactory outcome.
• Answer, guide, and/or resolve their requests to the set standards or better.
• Manage Clients’ escalation, ensuring satisfactory outcomes to the Client within allowed policies and procedures.
• Perform other tasks as directed by the line manager/team leader as needed.

Conocimientos

Client communication

Problem solving

Result oriented

Educación

Bachelor’s degree or equivalent

Herramientas

ERP systems

Zoho

Microsoft Office

Descripción del empleo

Meydan Free Zone offers entrepreneurs and start-up businesses the opportunity to set up and run their own businesses right in the heart of Dubai. We provide access to exceptional talent, entrepreneur expertise, and a wide range of start-up support services.

As we continue our exciting growth plans, we seek talented people to join us. We are currently hiring a dynamic Client Experience Executive, responsible to assist and guide prospects, applicants, Channel Partners, and Clients in resolving their questions, queries, and transactions.

Key Accountabilities:

• Listen and understand Clients’ requests and concerns.
• Own Clients request till closure by the Client.
• Coordinate internally and externally to reach a satisfactory outcome.
• Answer, guide, and/or resolve their requests to the set standards or better.
• Manage Clients’ escalation, ensuring satisfactory outcomes to the Client within allowed policies and procedures.
• Perform other tasks as directed by the line manager/team leader as needed.

To Join our team, you will have:

• Bachelor’s degree or equivalent.
• 2+ years in a similar operational role.
• Experience working in call center operations.
• Knowledge of operational systems to execute transactions including ERP, Zoho, Microsoft Office, etc.
• Excellent communicate skills with clients, colleagues, and other stakeholders.
• Strong problem-solving capability.
• Result oriented.
• Any second language is desirable.

Our Vision is to be the world-class hub for entrepreneurship and innovation in the region. If you are ready to be a part of that journey, we would love to hear from you!