Freezone Customer Experience Specialist

Tafaseel BPO; Ajman; On-site; AED 60,000 - 80,000; Full time

Job summary

A customer service solutions provider in Ajman is seeking a highly motivated Call Center Agent. The successful candidate will handle inbound and outbound calls, provide customer support, and maintain detailed records of interactions. Prior experience in a Freezone environment and excellent communication skills in English are required. This role involves collaborating with internal teams to address customer inquiries effectively.

Qualifications

• Minimum of 3 years in a customer service or call center role.
• Proven experience working in a Freezone environment.
• Strong problem-solving and interpersonal skills.

Responsibilities

• Handle inbound and outbound customer calls efficiently.
• Provide accurate information on Freezone services.
• Address customer inquiries with empathy and professionalism.

Skills

Customer service experience

Communication skills in English

Problem-solving skills

Interpersonal skills

Tools

MS Office

CRM systems

Job description

A customer service solutions provider in Ajman is seeking a highly motivated Call Center Agent. The successful candidate will handle inbound and outbound calls, provide customer support, and maintain detailed records of interactions. Prior experience in a Freezone environment and excellent communication skills in English are required. This role involves collaborating with internal teams to address customer inquiries effectively.