Client Experience & Contracts Executive

Emirati Human Resources Development Council; Dubai; On-site; AED 89,000 - 134,000; Full time

Job summary

Dubai Airport Freezone (DAFZ) is seeking a proactive professional to join our team. The role focuses on delivering a seamless client experience by managing inquiries, complaints, and service requests, while supporting contract and data administration in line with DAFZ policies and UAE regulations.

The position requires a Bachelor's degree or equivalent and up to 3 years of related experience, with strong skills in customer and stakeholder management, planning, organization, communication, and

Qualifications

• Bachelor's degree or equivalent required.
• Fresh graduate or up to 3 years of relevant experience.
• Strong customer and stakeholder management skills.
• Knowledge of UAE rules and regulations.
• Experience with lease-related agreements is a plus.
• Strong planning, organization, communication, and negotiation skills.

Responsibilities

• Manage customer inquiries, complaints, and service requests efficiently and professionally.
• Support contract-related services and administration.
• Coordinate with internal departments to ensure smooth information flow and timely resolution of client matters.
• Support company cancellations and name reservations in coordination with relevant departments.
• Maintain strong relationships with clients and internal stakeholders.
• Ensure clients are kept informed of relevant regulations, requirements, and procedures.

Skills

Customer management

Stakeholder management

Communication

Negotiation

Planning & organization

Lease experience

UAE regulations knowledge

Education

Bachelor's degree or equivalent degree

Job description

Dubai Airport Freezone (DAFZ) is seeking a proactive professional to join our team. The role focuses on delivering a seamless client experience by managing inquiries, complaints, and service requests, while supporting contract and data administration in line with DAFZ policies and UAE regulations.

The position requires a Bachelor's degree or equivalent and up to 3 years of related experience, with strong skills in customer and stakeholder management, planning, organization, communication, and