(UAE Nationals) Executive - Customer Employees Relations

Dubai Careers - A Smart Dubai Initiative; Dubai; On-site; AED 112,000 - 223,000; Full time

Job summary

Dubai Airport Free Zone (DAFZA) is seeking a talented professional to join the team to deliver seamless client experiences and manage customer inquiries and complaints. The role includes supporting contract and data administration in line with DAFZA policies and UAE regulations.

You will coordinate with internal departments, assist with cancellations and name reservations, and maintain strong relationships with clients and stakeholders while ensuring timely updates on relevant regulations and

Qualifications

• Bachelor’s degree or equivalent degree.
• Fresh graduate or up to 3 years of relevant experience.
• Strong customer and stakeholder management skills.
• Knowledge of UAE rules and regulations.
• Experience in handling lease-related agreements is an advantage.
• Strong planning, organization, communication, and negotiation skills.

Responsibilities

• Manage customer inquiries, complaints, and service requests efficiently and professionally.
• Support contract-related services and administration.
• Coordinate with internal departments to ensure smooth information flow and timely resolution of client matters.
• Support company cancellations and name reservations in coordination with relevant departments.
• Maintain strong relationships with clients and internal stakeholders.
• Ensure clients are kept informed of relevant regulations, requirements, and procedures

Skills

Customer management

Stakeholder management

Negotiation skills

Communication skills

Education

Bachelor’s degree or equivalent degree

Job description

Job Description

We are looking for a talented professional to join our team at

Job Description

We are looking for a talented professional to join our team at Dubai Airport Freezone (DAFZ).

The role will focus on delivering a seamless client experience, managing customer inquiries and complaints, supporting contract and data administration, and ensuring services are delivered in line with DAFZ policies, procedures, and UAE regulations.

Key Responsibilities

• Manage customer inquiries, complaints, and service requests efficiently and professionally.
• Support contract-related services and administration.
• Coordinate with internal departments to ensure smooth information flow and timely resolution of client matters.
• Support company cancellations and name reservations in coordination with relevant departments.
• Maintain strong relationships with clients and internal stakeholders.
• Ensure clients are kept informed of relevant regulations, requirements, and procedures

Qualifications

Requirements

• Bachelor’s degree or equivalent degree.
• Fresh graduate or up to 3 years of relevant experience.
• Strong customer and stakeholder management skills.
• Knowledge of UAE rules and regulations.
• Experience in handling lease-related agreements is an advantage.
• Strong planning, organization, communication, and negotiation skills.

Dubai Integrated Economic Zones Authority (DIEZA)

Established in 2021, Dubai Integrated Economic Zones Authority (DIEZ) consolidates and integrates the products and services of Dubai Airport Free Zone (DAFZ), Dubai Silicon Oasis (DSO), and the Dubai CommerCity (DCC). Home to more than 5,000 registered companies from across 20 industries, DIEZ is at the heart of Dubai’s economic success – a major economic catalyst in the city’s development.

Job Category

Sales and Customer Service

Advertiser

Emirati Human Resources Development Council

Required Nationality

UAE Only

Monthly Salary

10001-20000

Schedule-Time

Full time

Job Posting

08/09/2026

Unposting Date

07/12/2026