(UAE Nationals) Executive - Customer Employees Relations

Emirati Human Resources Development Council; Dubai; On-site; AED 89,000 - 134,000; Full time

Job summary

Dubai Airport Freezone (DAFZ) is seeking a proactive professional to join our team. The role focuses on delivering a seamless client experience by managing inquiries, complaints, and service requests, while supporting contract and data administration in line with DAFZ policies and UAE regulations.

The position requires a Bachelor's degree or equivalent and up to 3 years of related experience, with strong skills in customer and stakeholder management, planning, organization, communication, and

Qualifications

• Bachelor's degree or equivalent required.
• Fresh graduate or up to 3 years of relevant experience.
• Strong customer and stakeholder management skills.
• Knowledge of UAE rules and regulations.
• Experience with lease-related agreements is a plus.
• Strong planning, organization, communication, and negotiation skills.

Responsibilities

• Manage customer inquiries, complaints, and service requests efficiently and professionally.
• Support contract-related services and administration.
• Coordinate with internal departments to ensure smooth information flow and timely resolution of client matters.
• Support company cancellations and name reservations in coordination with relevant departments.
• Maintain strong relationships with clients and internal stakeholders.
• Ensure clients are kept informed of relevant regulations, requirements, and procedures.

Skills

Customer management

Stakeholder management

Communication

Negotiation

Planning & organization

Lease experience

UAE regulations knowledge

Education

Bachelor's degree or equivalent degree

Job description

Dubai Integrated Economic Zones Authority (DIEZA):

Established in 2021, Dubai Integrated Economic Zones Authority (DIEZ) consolidates and integrates the products and services of Dubai Airport Free Zone (DAFZ), Dubai Silicon Oasis (DSO), and the Dubai CommerCity (DCC). Home to more than 5,000 registered companies from across 20 industries, DIEZ is at the heart of Dubai's economic success - a major economic catalyst in the city’s development.

We are looking for a talented professional to join our team at Dubai Airport Freezone (DAFZ).

The role will focus on delivering a seamless client experience, managing customer inquiries and complaints, supporting contract and data administration, and ensuring services are delivered in line with DAFZ policies, procedures, and UAE regulations.

Key Responsibilities:

• Manage customer inquiries, complaints, and service requests efficiently and professionally.
• Support contract-related services and administration.
• Coordinate with internal departments to ensure smooth information flow and timely resolution of client matters.
• Support company cancellations and name reservations in coordination with relevant departments.
• Maintain strong relationships with clients and internal stakeholders.
• Ensure clients are kept informed of relevant regulations, requirements, and procedures

Requirements:

• Bachelor's degree or equivalent degree.
• Fresh graduate or up to 3 years of relevant experience.
• Strong customer and stakeholder management skills.
• Knowledge of UAE rules and regulations.
• Experience in handling lease-related agreements is an advantage.
• Strong planning, organization, communication, and negotiation skills.