Client Experience & Reception Specialist

IFZA Dubai; Dubai; On-site; AED 47,000 - 67,000; Full time

Benefits offered by this job

24 days annual leave

Annual flight home

Life insurance plan

Medical insurance plan

Invitations to company events

Learning and growth opportunities

Job summary

IFZA Dubai is seeking a Client Experience Agent – Reception to be the first contact point and trusted link between the Finance Department, Reception, and clients. The role requires a highly client-focused, proactive, and detail-oriented personality capable of working under pressure in a fast-paced environment.

The ideal candidate will possess excellent English communication, strong interpersonal skills, and the ability to manage confidential information while maintaining a professional image at

Qualifications

• Excellent verbal and written communication in English.
• Customer focus and adaptability to different personalities.
• Excellent active listening and problem-solving abilities.
• Intermediate computer literacy e.g., MS Office.

Responsibilities

• Acting as a first point of contact at IFZA Reception for professionals, clients and visitors.
• Support the smooth running of the IFZA HQ reception and deliver high-quality client experiences.
• Maintain knowledge of IFZA products and services to address queries efficiently.
• Provide courteous, prompt client assistance and liaise with other departments as needed.
• Coordinate document collections/submissions, attestation, mail-management and conference room bookings.

Skills

Verbal communication

Written communication

Customer focus

Active listening

Problem solving

MS Office

Telephone etiquette

Tools

MS Office

Job description

IFZA Dubai is seeking a Client Experience Agent – Reception to be the first contact point and trusted link between the Finance Department, Reception, and clients. The role requires a highly client-focused, proactive, and detail-oriented personality capable of working under pressure in a fast-paced environment.

The ideal candidate will possess excellent English communication, strong interpersonal skills, and the ability to manage confidential information while maintaining a professional image at