Claims Specialist

Changan MEA; Dubai; On-site; AED 60,000 - 100,000; Full time

Job summary

CHANGAN Automobile seeks a Warranty and Claims Specialist to develop and review market warranty policies, train local dealers’ claims personnel, and review warranty claims for accuracy and compliance.

The role requires a bachelor’s degree or higher, solid knowledge of import/export operations and after-sales processes, and strong proficiency with Microsoft Office. You will analyze claim costs and support cross-functional teams in achieving cost efficiencies.

Qualifications

• Bachelor’s degree or higher.
• Proficient in Microsoft Office Suite (Word, Excel, Power Point).
• Demonstrated teamwork, execution, adaptability, and strong communication and coordination skills.
• Excellent analytical, writing, and learning capabilities.

Responsibilities

• Develop and review market warranty policies.
• Conduct claim business training and certification for local dealers’ claims personnel.
• Review warranty claims submitted by local dealers.
• Settle warranty claim costs and manage related financial processes.
• Audit claims involving old parts and confirm scrapping procedures.
• Resolve claim-related issues in the Dealer Management System (DMS).
• Perform statistical analysis of claim cost data.
• Complete other duties as assigned by management.

Skills

Teamwork

Communication

Analytical

Writing

Learning

Coordination

Education

Bachelor’s degree or higher

Tools

Microsoft Office

Job description

About the Company

CHANGAN Automobile is one of the four major Chinese automobile groups, boasting a heritage spanning 164 years and 41 years of car manufacturing experience. We have 14 manufacturing bases and 39 plants worldwide. As a leading Chinese car manufacturer, CHANGAN Automobile has self-owned brands including CHANGAN UNI, CHANGAN NEVO, CHANGAN LCV, DEEPAL, and AVATR, and joint venture brands including CHANGAN Ford, CHANGAN Mazda, and JMC. In 2021, the cumulative sales of CHANGAN's self-owned brand exceeded 20 million units. Up till April 2024, the cumulative sales of Chinese brands under CHANGAN exceeded 26.33 million units.

CHANGAN Automobile has more than 18,000 engineers and technicians from 31 countries around the world and has established R&D network of ten cities in six countries in Chongqing, Beijing, Shanghai, Dingzhou in Hebei, Hefei in Anhui, Turin in Italy, Yokohama in Japan, Birmingham in the UK, Detroit in the US and Munich in Germany. We have a professional automotive R&D process and testing & verification system, to ensure that each product can endure more than 10 years or 260,000 km of use.

Responsibilities

• Develop and review market warranty policies.
• Conduct claim business training and certification for local dealers’ claims personnel.
• Review warranty claims submitted by local dealers.
• Settle warranty claim costs and manage related financial processes.
• Audit claims involving old parts and confirm scrapping procedures.
• Resolve claim-related issues in the Dealer Management System (DMS).
• Perform statistical analysis of claim cost data.
• Complete other duties as assigned by management.

Qualifications

• Thorough understanding of local laws and regulations, with foundational knowledge of import/export operations and after-sales service processes.
• Bachelor’s degree or higher.
• Proficient in Microsoft Office Suite (Word, Excel, Power Point).
• Demonstrated teamwork, execution, adaptability, and strong communication and coordination skills.
• Excellent analytical, writing, and learning capabilities.