Warranty Controller

Al Tayer Group; Dubai; On-site; AED 134,000 - 201,000; Full time

Job summary

Al Tayer Group is seeking a Warranty Administrator to ensure warranty policy adherence and efficient processing of warranty claims for new vehicle repairs. The role requires validating coverage, authorising add-on work, and ensuring accurate costing and invoicing.

Responsibilities include preparing claim summaries, following up with manufacturers, and loading campaigns on Autoline while coordinating with the workshop and parts departments. A automotive service background is essential.

Qualifications

• Automotive trade certification or diploma with 5-7 years in warranty administration.
• A Diploma in Automobile Engineering or Graduate in Commerce.
• 3-5 years experience in automotive service industry.

Responsibilities

• Examine repair order sheets to determine warranty coverage and claims.
• Ensure warranty replacements/add-on jobs are authorized per policy.
• Ensure costing and invoicing are completed to avoid disputes.
• Prepare monthly warranty claim summaries and follow up with manufacturer.
• Load campaigns on Autoline and ensure parts are ordered.

Skills

Warranty administration

Costing & invoicing

Documentation

Quality control

Education

Automotive trade certificate

Diploma in Automobile Engineering

Commerce graduate

Tools

Autoline

Job description

To ensure strict adherence to manufacturer's warranty policy & procedures while administering manufacturer's warranty to new vehicles and to use manufacturer warranty for customers' benefit and parts warranty for parts used at workshop

Responsibilities

• Examine the repair order sheets to ensure the correctness of the write-up by service advisors and technicians to determine what items are covered under warranty and what can be claimed. Ensure that warranty replacement and/ or add-on-jobs are duly authorized by Quality Controller/ Workshop or Service Manager and are in line with the company’s/ manufacturer's warranty replacement and/ or repair policy/ procedure
• Ensure that appropriate costing has been done and proper documentation & invoice has been raised for the repairs carried out so that there is no dispute or no such costs which are claimable under warranty policy have been left out
• Prepare a summary for the jobs carried out under the provision of warranty, process the warranty claim and follow up with the manufacturer until the claim is settled. Closes the job card once claim is settled
• Ensure all requirements of Extended Warranty provided by manufacturer are fulfilled and prior approval is taken before authorizing jobs under such warranty
• Monitor Campaign Completion rate on an on-going basis and update Workshop/ Service manager on monthly basis
• Ensure all the Service/ Recall actions initiated by manufacturer are immediately loaded on Autoline and corresponding parts are ordered by Parts department
• Prepare monthly claim status report on claims lodged, fully or partly settled and claims pending. Also prepares reconciliation statement on receipt of the credit specifies reasons for shortage or excess if any for management to review and take necessary action if required
• Ensure the latest RTS/SLTS are used in Warranty costing and loaded to Autoline

Qualifications

• Automotive trade certification/ vocational training followed by 5-7 years of warranty administration type experience in an automotive servicing industry, Or
• A Diploma in Automobile Engineering/ Graduate in Commerce
• 3-5 years experience in automotive service industry