Claims Processing Officer-Emirati

Allianz; Dubai; On-site; AED 67,000 - 134,000; Full time

Job summary

Allianz in Dubai seeks a Claims Officer to support medical and paramedical claim processing and ensure timely, accurate resolutions for clients. The role requires strong communication, attention to detail, and a collaborative mindset to meet SLA targets while delivering exceptional service in a fast-paced environment.

Experience in insurance or clinical settings is preferred, with 1–2 years in customer-facing roles.

Qualifications

• Bachelor's degree in a medical, paramedical, finance, business, or insurance field.
• 1–2 years' experience in a customer-focused environment.
• Proficient in MS Office; strong communication and accuracy.
• Ability to work under pressure and meet deadlines.

Responsibilities

• Review and handle claims per standard procedures.
• Provide accurate and professional responses to client inquiries.
• Support team to meet SLA and deliver outstanding service.
• Engage in departmental training to improve claims processing.

Skills

Customer-focused

Interpersonal communication

Accuracy

Team player

Time management

Education

Bachelor's degree in Medical / Paramedical / Finance / Business / Insurance or related field

Tools

MS Office

Job description

Job Description

• Operate within and meet the conditions of company service standards, clear to zero, to guarantee customer satisfaction and retention.
• Review and handle claims according to the established standard procedure.
• Support the team and departmental productivity goals to meet the agreed upon Service Level Agreement (SLA) and deliver exceptional customer service
• Provide accurate and professional responses to client inquiries, and if needed, collaborate with other departments to ensure prompt and efficient resolution.
• Engage in departmental medical training to broaden understanding of medical terminology and procedures, and enhance proficiency in claims processing skills.
• Ensures adaptability in various claims handling work-related tasks to be able to facilitate a multi-tasking role.
• Ensures that high quality targets (standard of work performance) are achieved at all times.
• Support the Team Leader to drive engagement within the Team
• Other Ad hoc duties as required

Job Requirements

• Bachelor's degree in any Medical field, Paramedical, Finance, Business Administration, Insurance, or a related field preferred.
• 1-2 years' experience in a customer focused environment, ideally in clinical, paramedical roles or TPA or insurance roles.
• Proficiency in MS Office
• A highly customer-focused individual with strong interpersonal, communicative and accuracy skills.
• Team player
• Physically fit to carry out duties.
• Ability to demonstrate sounds work ethics.
• Ability to work under pressure and to meet tight deadlines and service standards
• Legally permitted to work in the country of operations.