Claims Processing Specialist – Customer Care

Allianz Partners; Dubai; On-site; AED 134,000 - 201,000; Full time

Job summary

Allianz Partners in Dubai, United Arab Emirates seeks a claims processor to ensure customer satisfaction by handling claims per standard procedures and maintaining SLA-driven productivity. The role emphasizes accuracy, teamwork, and strong communication within a clinical/insurance context.

The ideal candidate will have a Bachelor's degree in a related field and 1–2 years of customer-focused experience, with proficiency in MS Office and the ability to work under pressure.

Qualifications

• Bachelor's degree in a medical/paramedical/finance/business/insurance-related field.
• 1-2 years' experience in a customer-focused environment, ideally in clinical/paramedical or insurance roles.
• Proficiency in MS Office.
• Strong interpersonal, communicative and accuracy skills.
• Team player and physically fit.
• Ability to work under pressure and meet tight deadlines and service standards.
• Legally permitted to work in the country of operations.

Responsibilities

• Operate within company service standards to guarantee customer satisfaction and retention.
• Review and handle claims according to the established standard procedure.
• Support the team and departmental productivity goals to meet the SLA and deliver exceptional customer service.
• Provide accurate and professional responses to client inquiries, and collaborate with other departments when needed.
• Engage in departmental medical training to broaden understanding of medical terminology and procedures.
• Ensure adaptability to multitask in various claims handling tasks.
• Support the Team Leader to drive engagement within the Team.
• Other ad hoc duties as required.

Skills

Customer focus

Interpersonal skills

Communication

Accuracy

Team player

Pressure management

Education

Bachelor's degree

Tools

MS Office

Job description

Allianz Partners in Dubai, United Arab Emirates seeks a claims processor to ensure customer satisfaction by handling claims per standard procedures and maintaining SLA-driven productivity. The role emphasizes accuracy, teamwork, and strong communication within a clinical/insurance context.

The ideal candidate will have a Bachelor's degree in a related field and 1–2 years of customer-focused experience, with proficiency in MS Office and the ability to work under pressure.