Claims Processing Specialist: Customer-Driven & SLA Focused

Allianz; Dubai; On-site; AED 67,000 - 134,000; Full time

Job summary

Allianz in Dubai seeks a Claims Officer to support medical and paramedical claim processing and ensure timely, accurate resolutions for clients. The role requires strong communication, attention to detail, and a collaborative mindset to meet SLA targets while delivering exceptional service in a fast-paced environment.

Experience in insurance or clinical settings is preferred, with 1–2 years in customer-facing roles.

Qualifications

• Bachelor's degree in a medical, paramedical, finance, business, or insurance field.
• 1–2 years' experience in a customer-focused environment.
• Proficient in MS Office; strong communication and accuracy.
• Ability to work under pressure and meet deadlines.

Responsibilities

• Review and handle claims per standard procedures.
• Provide accurate and professional responses to client inquiries.
• Support team to meet SLA and deliver outstanding service.
• Engage in departmental training to improve claims processing.

Skills

Customer-focused

Interpersonal communication

Accuracy

Team player

Time management

Education

Bachelor's degree in Medical / Paramedical / Finance / Business / Insurance or related field

Tools

MS Office

Job description

Allianz in Dubai seeks a Claims Officer to support medical and paramedical claim processing and ensure timely, accurate resolutions for clients. The role requires strong communication, attention to detail, and a collaborative mindset to meet SLA targets while delivering exceptional service in a fast-paced environment.

Experience in insurance or clinical settings is preferred, with 1–2 years in customer-facing roles.