Claims Processing Officer-Emirati

Allianz Partners; Dubai; On-site; AED 134,000 - 201,000; Full time

Job summary

Allianz Partners in Dubai, United Arab Emirates seeks a claims processor to ensure customer satisfaction by handling claims per standard procedures and maintaining SLA-driven productivity. The role emphasizes accuracy, teamwork, and strong communication within a clinical/insurance context.

The ideal candidate will have a Bachelor's degree in a related field and 1–2 years of customer-focused experience, with proficiency in MS Office and the ability to work under pressure.

Qualifications

• Bachelor's degree in a medical/paramedical/finance/business/insurance-related field.
• 1-2 years' experience in a customer-focused environment, ideally in clinical/paramedical or insurance roles.
• Proficiency in MS Office.
• Strong interpersonal, communicative and accuracy skills.
• Team player and physically fit.
• Ability to work under pressure and meet tight deadlines and service standards.
• Legally permitted to work in the country of operations.

Responsibilities

• Operate within company service standards to guarantee customer satisfaction and retention.
• Review and handle claims according to the established standard procedure.
• Support the team and departmental productivity goals to meet the SLA and deliver exceptional customer service.
• Provide accurate and professional responses to client inquiries, and collaborate with other departments when needed.
• Engage in departmental medical training to broaden understanding of medical terminology and procedures.
• Ensure adaptability to multitask in various claims handling tasks.
• Support the Team Leader to drive engagement within the Team.
• Other ad hoc duties as required.

Skills

Customer focus

Interpersonal skills

Communication

Accuracy

Team player

Pressure management

Education

Bachelor's degree

Tools

MS Office

Job description

Job Description:

Job Description

• Operate within and meet the conditions of company service standards, clear to zero, to guarantee customer satisfaction and retention.
• Review and handle claims according to the established standard procedure.
• Support the team and departmental productivity goals to meet the agreed upon Service Level Agreement (SLA) and deliver exceptional customer service
• Provide accurate and professional responses to client inquiries, and if needed, collaborate with other departments to ensure prompt and efficient resolution.
• Engage in departmental medical training to broaden understanding of medical terminology and procedures, and enhance proficiency in claims processing skills.
• Ensures adaptability in various claims handling work-related tasks to be able to facilitate a multi-tasking role.
• Ensures that high quality targets (standard of work performance) are achieved at all times.
• Support the Team Leader to drive engagement within the Team
• Other Ad hoc duties as required

Job Requirements

• Bachelor’s degree in any Medical field, Paramedical, Finance, Business Administration, Insurance, or a related field preferred.
• 1-2 years’ experience in a customer focused environment, ideally in clinical, paramedical roles or TPA or insurance roles.
• Proficiency in MS Office
• A highly customer-focused individual with strong interpersonal, communicative and accuracy skills.
• Team player
• Physically fit to carry out duties.
• Ability to demonstrate sounds work ethics.
• Ability to work under pressure and to meet tight deadlines and service standards
• Legally permitted to work in the country of operations.