Chief Supervisor- Drivers & Institutes Licensing Regulation

Dubai Careers - A Smart Dubai Initiative; Dubai; On-site; AED 446,000 - 725,000; Full time

Job summary

Roads and Transport Authority in Dubai, UAE seeks a senior coordinator to oversee drivers' licensing institutes, centers, and medical providers, ensuring contracts, legislation, fees, and agreements align with Authority policies. You will manage communications, complaints, and corrective actions to uphold compliant licensing services and support training activity expansion.

The role requires a bachelor’s degree and 8 years of experience in transportation or licensing, with PMP/PRINCE2 and ITIL

Qualifications

• Bachelor’s degree required; MBA/MPA preferred.
• 8 years of relevant experience.
• Certifications such as PMP or PRINCE2 and ITIL Foundation preferred.

Responsibilities

• Coordinate preparation of future studies for expansion and development of licensing activities.
• Draft legislation regulating licensing activities to align with regulations.
• Draft unified training contracts and institute service fees.
• Coordinate marketing approvals ensuring compliance with policies.
• Prepare recommendations on opening or suspending licenses.
• Draft agreements with institutes, training centers and medical exam providers.
• Review secret shopper reports and surveys to address weaknesses.
• Follow up implementation of agreements for licenses and permits.

Education

Bachelor’s degree in Business Administration, Public Administration, Transport Management, or Traffic Engineering

PMP certification

PRINCE2 certification

ITIL Foundation

Job description

Job Purpose

Lead coordination of drivers’ licensing institutes, centers and medical providers so contracts, legislation, fees and agreements align with Authority policies and standards. Manage communications, complaints and corrective actions to maintain compliant licensing services and support expansion of training activities.

Job Description

Lead coordination of drivers’ licensing institutes, centers and medical providers so contracts, legislation, fees and agreements align with Authority policies and standards. Manage communications, complaints and corrective actions to maintain compliant licensing services and support expansion of training activities.

Roles and Responsibilities

Strategy

• Coordinate preparation of future studies for expansion and development of drivers’ licensing activities and services to support planning and growth of institutes and related service offerings.
• Draft legislation and laws regulating drivers’ licensing activities, institutes, training centers and medical examination providers to govern relationships and ensure alignment with approved regulations.
• Draft unified training contract and study institute service fees to keep commercial terms consistent with Authority policies and approved standards.
• Coordinate approvals of marketing and awareness campaigns for institutes with concerned authorities, ensuring messages, fees and information reflect Authority policies, standards and correct service details.
• Prepare recommendations on opening, adding services, temporarily suspending or cancelling licenses for institutes and branches.
• Draft agreements with institutes, training centers and medical examination service providers for licenses and permits, ensuring shared roles and responsibilities are clearly defined.

Operations

• Review secret shopper reports and customer and trainee satisfaction surveys, and support manager on decisions related to trainee complaints and issue recommendations to address weaknesses in institute performance.
• Follow up implementation of agreements with institutes, training centers and medical examination service providers for driver licenses and permits to ensure services comply with agreed terms.
• Develop relationships with professional drivers by preparing recommendations to develop services and by evaluating the quality of professional drivers’ performance.
• Receive and study requests from the DTS system, coordinating with institutes to provide accurate and timely responses to the administration.
• Inform institutes of circulars, correspondence and topics issued by the Department Manager and ensure instructions are communicated clearly and consistently.
• Follow up implementation of departmental decisions and topics with internal and external entities to secure timely closure of agreed actions.
• Coordinate with institutes, concerned authorities and internal departments on accreditation of institutes, branches, registration and examination offices and training requirements in line with approved policies and procedures.
• Perform other job-related duties and responsibilities assigned by line management within the scope of the Chief Supervisor role.

Product / Process Improvement

• Monitor corrective actions arising from complaints, surveys and secret shopper findings to confirm identified issues are resolved and institute performance improves.
• Review and refine contracts, agreements and tariffs with institutes and medical providers to enhance clarity, service quality and customer satisfaction while complying with Authority policies and standards.
• Use insights from DTS requests, institute feedback and professional driver performance evaluations to recommend enhancements in licensing services and training programs.

Physical Working Conditions

• Work mainly in an office environment with regular meetings and reviews, with occasional visits to driving institutes, training centers and medical examination providers as required by projects and audits.

Qualifications

• Bachelor’s degree in Business Administration, Public Administration, Transport Management, or Traffic Engineering, Preferred: Master of Business Administration or Public Administration
• 8 years of experience in a relevant field
• Preferred: Certifications such as PMP or PRINCE2 (project management), ITIL Foundation (service management)

Job Category

Licensing

Advertiser

Roads and Transport Authority

Department

Drivers Licensing

Required Nationality

UAE Only

Monthly Salary

Unspecified

Schedule-Time

Full time

Job Posting

28/08/2026

Unposting Date

28/09/2026