Chief Supervisor - Passengers Transit Smart Monitoring

Dubai Careers - A Smart Dubai Initiative

Dubai

On-site

AED 201,000 - 312,000

Full time

20 hours ago

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Job summary

Roads and Transport Authority in Dubai seeks an experienced Monitoring Specialist to lead smart control operations, oversee data validation, and coordinate with authorities to ensure compliance of e-Hail, taxis, and luxury transport services.

You will supervise teams, review violations, and contribute to guidelines; the role requires a Diploma or Bachelor’s and 8+ years (13+ for Diploma) of related experience, with office-based work at the Smart Monitoring Centre and periodic field visits.

Qualifications

Diploma/Bachelor’s degree in a related field.
8+ years of experience with a Bachelor's degree, 13+ years with a Diploma.

Responsibilities

Analyze gaps in e-Hail companies and recommend preventive measures to reduce violations.
Review written violations, identify root causes, and recommend corrective actions.
Provide data to authorities managing e-Hail companies and luxury transport entities to assess compliance.
Monitor hourly rental vehicles, e-Hail companies, taxis, luxury vehicles, and public bus routes to support compliance and violations.
Prepare monthly shift schedules for supervisors and operators and follow up on their implementation.
Conduct field visits as directed by the section manager and handle complaints with authorities.

Education

Diploma/Bachelor’s degree

Job description

Diploma/Bachelor’s degree.

Job Description

Job Purpose:

Conduct monitoring, analysis, and supervision activities to ensure effective smart control operations, compliance with transport regulations, and timely response to violations and service issues. Strengthen daily operational efficiency by supervising teams, validating data, coordinating corrective actions, and guiding consistent execution of smart monitoring workflows.

Roles and Responsibilities:

Strategy

Analyze gaps in e-Hail companies and recommend preventive measures to reduce violations.
Review written violations, identify root causes, and recommend corrective actions.
Provide input to periodic reviews and updates of work guidelines, manuals, and procedures in line with legislation.
Identify business requirements for smart monitoring systems and submit recommendations to relevant authorities.

Operations

Provide data to authorities managing e-Hail companies and luxury transport entities to assess compliance with standards and policies.
Provide necessary data through smart systems to support control, inspection, and investigation procedures.
Monitor hourly rental vehicles, e-Hail companies, taxis, luxury vehicles, and public bus routes to support compliance and violation issuance.
Coordinate with relevant authorities regarding challenges and malfunctions observed in control systems.
Update and maintain the list of exempt vehicles for bus route violations.
Prepare monthly shift schedules for supervisors and operators and follow up on their implementation.
Assist in preparing monthly reports covering completed activities.
Conduct field visits as directed by the section manager.
Receive internal and external complaints, submit them to concerned authorities, and propose corrective actions.
Supervise daily monitoring activities conducted through smart monitoring systems.
Oversee implementation of daily work schedules by employees and supervisors.
Fully supervise supervisors and operators during daily workflow.
Contribute to deploying taxis for events, malls, or Dubai-based activities.

Product / Process Improvement

Provide input toward continuous development of Smart Control Center systems and operations to enhance monitoring efficiency.
Supervise execution of evacuation plans for the Smart Monitoring Center and evaluate the procedures.
Supervise implementation of security and safety requirements within the Smart Monitoring Center.
Escalate critical and non-critical issues based on the approved escalation plan.

Physical Working Conditions