Care Centre Agent: Elite Customer Care Specialist

Allianz Partners; Abu Dhabi; On-site; AED 201,000 - 312,000; Full time

Job summary

Allianz Partners is seeking a Junior Care Centre Agent in the UAE to handle telephone inquiries with standard scripts and ensure fast, accurate responses. You will document conversations and actions for follow-ups, and collaborate with the Team Leader and Assistant Manager to deliver customer-oriented service.

The role requires a Bachelor’s degree, 2+ years in a call centre or medical environment, and proficiency in MS Office.

Qualifications

• Bachelor's Degree; Medical background preferred.
• 2+ years experience in a Call Centre/ Customer Service environment, TPA Hospitals or Medical Centers exposure a plus.
• Physically fit to carry out duties.
• Legally permitted to work in the country of operations.
• Fluency in MS Office (Excel, Word, Outlook, PowerPoint) and general internet navigation and research skills.

Responsibilities

• Respond to telephone inquiries about the company's products or services using standard scripts and procedures.
• Ensure all calls are answered within predetermined time scales and meet high standards of customer service.
• Document details of telephone conversations and actions taken for follow-ups and corrective action.
• Correspond with Care Centre – Team Leader and Care Centre – Assistant Manager and maintain open communication.
• Maintain records and close-loop each call by completing clerical duties and liaising with other departments.
• Analyze problems and develop logical solutions within the scope of work.
• Adjudicate pre-approval claims that exceed the Turnaround Time to ensure timely resolution.
• Issue GOP documents as required to facilitate seamless service delivery.

Skills

Call center experience

Customer service

Communication skills

MS Office proficiency

Education

Bachelor's degree

Medical background preferred

Tools

MS Office

Job description

Allianz Partners is seeking a Junior Care Centre Agent in the UAE to handle telephone inquiries with standard scripts and ensure fast, accurate responses. You will document conversations and actions for follow-ups, and collaborate with the Team Leader and Assistant Manager to deliver customer-oriented service.

The role requires a Bachelor’s degree, 2+ years in a call centre or medical environment, and proficiency in MS Office.