Call Center Executive

ARMADA PHARMACY DMCC; Dubai; On-site; AED 120,000 - 260,000; Full time

Job summary

ARMADA PHARMACY DMCC in Dubai seeks a call center professional to manage high volumes of inbound and outbound calls. You will follow scripts, identify customer needs, clarify information, research issues and offer solutions or alternatives.

The role emphasizes accurate data entry, CSAT and AHT targets, and building lasting customer relationships by going the extra mile. A healthcare background and UAE experience are preferred for this position.

Qualifications

• Bachelor's Degree in a Medical/Healthcare field preferred.
• 2–3 years of similar UAE work experience.

Responsibilities

• Manage large volumes of inbound and outbound calls in a timely manner.
• Follow communication scripts when handling different topics.
• Identify customer needs, clarify information, research issues and provide solutions or alternatives.
• Seize opportunities to upsell services.
• Enter accurate and detailed data into the system.
• Meet key performance indicators like CSAT, AHT, and call resolution time.
• Build sustainable relationships and engage customers by going the extra mile.
• Maintain records of conversations in the call center database.

Skills

Customer service

Upselling

Communication skills

Education

Bachelor's degree (Medical/Healthcare background preferred)

Tools

CRM software

Job description

Manage large amounts of inbound and outbound calls in a timely manner Follow communication scripts when handling different topics Identify customers needs clarify information research every issue and provide solutions and or alternatives Seize opportunities to upsell the services Entering accurate and detailed data into the system Meeting key performance indicators like call to resolution time customer satisfaction CSAT Average Handling Time AHT etc Build sustainable relationships and engage customers by taking the extra mile Keep records of all conversations in our call center database in a comprehensible way Frequently attend educational seminars to improve knowledge and performance level Meet personal team qualitative and quantitative targets

Qualifications:

• Bachelor s Degree (Medical / Healthcare Background preferred)
• Experience : Similar work experience in UAE for 2 to 3 years.