Care Advisor- Emiratization

Joinimagine; Dubai; On-site; AED 78,000 - 134,000; Full time

Job summary

Allianz Partners in Dubai seeks a Care Centre - Advisor to handle telephone inquiries using standard scripts, ensure calls are answered promptly, and deliver outstanding customer service.

You will document conversations, update records, and coordinate with supervisors and managers while complying with policies. A Bachelor's degree and 2+ years in call center or customer service are required, ideally with medical exposure.

Qualifications

• Bachelor's Degree; Medical background preferred.
• 2+ years experience in a Call Centre/ Customer Service environment; TPA/Hospitals exposure is a plus.
• Physically fit to carry out duties.
• Legally permitted to work in the country of operations.
• Fluency in MS Office (Excel, Word, Outlook, PowerPoint) and general internet navigation and research skills.

Responsibilities

• Responds to telephone inquiries using standard scripts to ensure high service standards.
• Documents details of telephone conversations and actions taken for follow-ups.
• Updates customer records and shares information with relevant teams.
• Corresponds with CareCentre - Supervisor and CareCentre - Manager effectively.
• Maintains records and completes clerical duties including faxing and paperwork.
• Analyzes problems and develops logical solutions within the scope of work.

Skills

Customer service

Communication

Education

Bachelor's degree

Tools

MS Office

Job description

Job Overview

The main duty of a Care Centre - Advisor is to respond to telephone inquiries about the company's products or services by following standard scripts and procedures. The incumbent is also responsible to ensure that all calls are answered within predetermined time scales and are dealt with the highest standards of customer service. The CCA will also document details of telephone conversation and actions taken, in order to make further follow-ups and corrective action as required. The CCA will correspond with Care Centre – Team Leader and Care Centre - Manager accordingly and comply to provide a customer-oriented service at all times.

Key responsibilities/What you do:

• Builds a customer-oriented focus in the Care Centre by providing quality actions and resolutions to their concerns and queries.
• Follows communication/update expectations with clients, in accordance with the Nextcare policies, scheme or agreed time frames set.
• Answers inbound calls as well as assist customers who have specific inquiries.
• Builds customer’s interest in the services and products offered by the company.
• Provides personalized customer service of the highest level.
• Updates the existing database with changes and the status of each existing/prospective customer/member.
• Documents details of telephone conversation and actions taken.
• Corresponds with CareCentre - Supervisor and CareCentre - Manager and keep an open channel of communication.
• Maintains records and close-loop each call by completing the clerical duties which includes faxing, filling up paperwork, doing checks on credit references, as well as liaising with other departments.
• Analyzes the various parts of a problem properly and develop logical solutions within the permitted scope of work.

AI READINESS

Work effectively in an environment shaped by artificialintelligence (AI), machine learning, data analytics and cloud-based tools,using insights responsibly with our standards of data governance, security and ethical use.

Key requirements/What you bring:

• Bachelors Degree ; Medical background preferred.
• Ideally 2+ years experience in a Call Centre/ Customer Service environment, TPA, Hospitals or Medical Centers exposure is a plus.
• Physically fit to carry out duties.
• Legally permitted to work in the country of operations.
• Fluency in MS Office (Excel, Word, Outlook, PowerPoint) and general internet navigation and research skills.

Key benefits/What we offer

Allianz Partners is a world leader in B2B2C insurance and assistance, offering global solutions that span international health and life, travel insurance, automotive and assistance. Customer driven, our innovative experts are redefining insurance services by delivering future-ready, high-tech high-touch products and solutions that go beyond traditional insurance. Our products are embedded seamlessly into our partners’ businesses or sold directly to customers, and are available through four commercial brands: Allianz Assistance, Allianz Automotive, Allianz Travel and Allianz Care.

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.

At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matter, and nurtures a culture grounded in integrity, fairness, inclusion and trust.

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.

Great to have you on board. Let's care for tomorrow.