Care Center Specialist – Customer Experience & Support

Joinimagine; Dubai; On-site; AED 78,000 - 134,000; Full time

Job summary

Allianz Partners in Dubai seeks a Care Centre - Advisor to handle telephone inquiries using standard scripts, ensure calls are answered promptly, and deliver outstanding customer service.

You will document conversations, update records, and coordinate with supervisors and managers while complying with policies. A Bachelor's degree and 2+ years in call center or customer service are required, ideally with medical exposure.

Qualifications

• Bachelor's Degree; Medical background preferred.
• 2+ years experience in a Call Centre/ Customer Service environment; TPA/Hospitals exposure is a plus.
• Physically fit to carry out duties.
• Legally permitted to work in the country of operations.
• Fluency in MS Office (Excel, Word, Outlook, PowerPoint) and general internet navigation and research skills.

Responsibilities

• Responds to telephone inquiries using standard scripts to ensure high service standards.
• Documents details of telephone conversations and actions taken for follow-ups.
• Updates customer records and shares information with relevant teams.
• Corresponds with CareCentre - Supervisor and CareCentre - Manager effectively.
• Maintains records and completes clerical duties including faxing and paperwork.
• Analyzes problems and develops logical solutions within the scope of work.

Skills

Customer service

Communication

Education

Bachelor's degree

Tools

MS Office

Job description

Allianz Partners in Dubai seeks a Care Centre - Advisor to handle telephone inquiries using standard scripts, ensure calls are answered promptly, and deliver outstanding customer service.

You will document conversations, update records, and coordinate with supervisors and managers while complying with policies. A Bachelor's degree and 2+ years in call center or customer service are required, ideally with medical exposure.